ph3IT Desktop and Network Support Dispatch Switzerland /h3 pInstalling technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. /p ul liBasic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. /li liAbility to lift / move computer equipment weighing up to 50 lbs. /li liExpert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. /li liUsage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. /li liSmart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels all under ‘Smart Hands’ capability. /li liAbility to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting resolving issues related to end‑user network cabling. /li liAdvanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. /li liKnowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others. /li /ul h3Requirements /h3 pExcellent written and oral communications skills with clients and management as well as people skills. /p ul liAbility to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency. /li liBilingual (English Local B2). /li liExperience of ticketing tools (ServiceNow / Remedy etc.) additional advantage. /li /ul h3Items /h3 ul liConsole cable for CISCO and Silver Peak /li liFull Internet ready mobile, Noise Cancellation head sets /li liTeam Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop /li liRJ45 port on Laptop /li /ul /p #J-18808-Ljbffr
