About us
BRILONER ® stands for innovative and sustainable residential lighting and is one of the three leading suppliers on the European market. Our core values—reliability, reflection, innovation, dynamism, and environmental awareness—shape our daily actions and our long-term corporate vision.
Join us in shaping a sustainable and innovative future!BRILONER ® stands for innovative and sustainable residential lighting and is one of the three leading suppliers on the European market. Our core values—reliability, reflection, innovation, dynamism, and environmental awareness—shape our daily actions and our long-term corporate vision.
Join us in shaping a sustainable and innovative future!
Our Mission - Your Chance
To further strengthen our Customer Service department, we are looking for an experienced and motivated Team Lead Customer Service (m/f/d) to join our Sofia office on a full-time basis and take responsibility for both team leadership and day-to-day operations.
Your mission
- Provide professional and customer-focused support via phone and email
- Handle product-related inquiries and resolve customer issues independently and efficiently
- Maintain accurate records of customer interactions to ensure transparency and continuously improve service quality
- Process returns and warranty claims
- Lead, motivate, and support the Bulgaria-based Customer Service team
- Monitor team performance and contribute to the ongoing development of customer service processes
Your profile
- Good command of German and English, both spoken and written
- Basic technical understanding combined with commercial awareness
- Previous experience in customer service (1+ years preferred)
- Professional and courteous telephone manners with strong written communication skills
- A genuine passion for helping customers and working with people
- Good knowledge of Microsoft Office applications
- Previous team leadership experience is an advantage
Why us?
- Permanent employment contract providing long-term career stability
- Comprehensive onboarding and support from an experienced team
- Tailored learning and development opportunities to support your professional growth
- Flexible working hours to promote a healthy work-life balance
- Hybrid working option after the onboarding period, including two days per week working from home
- 25 days of annual paid leave
- Modern office environment with up-to-date technology and equipment
- Attractive additional benefits, including food vouchers, supplementary health insurance, and a Multisport Card
- Complimentary coffee and fresh fruit every week
Team Lead Customer Service – Inbound Call Center Arbeitgeber: Briloner Leuchten GmbH & Co. KG
BRILONER ® ist ein hervorragender Arbeitgeber, der dir eine praxisnahe Ausbildung im E-Commerce bietet, in einem dynamischen und familiären Umfeld. Du profitierst von individueller Betreuung durch erfahrene Kollegen, attraktiven Entwicklungsmöglichkeiten und einer Vielzahl an Sozialleistungen, die deine berufliche und persönliche Entfaltung unterstützen. Mit modernen Arbeitsplätzen und einer offenen Unternehmenskultur bist du nicht nur Teil des Teams, sondern kannst aktiv zum nachhaltigen Erfolg des Unternehmens beitragen.
Kontaktdaten:
Briloner Leuchten GmbH & Co. KG Recruiting-Team
