Manager, EMEA Site Accounts, Scheduling & Cell Logistics

Working with Us

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position is office-based in Boudry with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

Weekend and holiday on-call support is required as assigned.

Overtime may occasionally be required as assigned.

Position Summary

The Site Account Manager, Scheduling and Cell Logistics, provides strategic insight and operational oversight for the Scheduling and Cell Logistics function across the EMEA region. This role is accountable for driving continuous improvement, ensuring alignment with global business objectives, and delivering operational excellence in support of BMS’s commercial autologous cellular immunotherapy products. The Manager supervises a high-functioning team of Site Account Specialists, who are responsible for scheduling and monitoring patient treatment schedules for manufacturing. Acting as the main point of contact for affiliates, the Manager ensures seamless coordination, proactive problem-solving, and a positive end-to-end experience for all stakeholders.

Duties/Responsibilities

• Lead and develop high-performing teams of Site Account Specialists, fostering a culture of accountability, inclusion, and continuous improvement.
• Provide strategic direction and operational oversight for patient scheduling, manufacturing coordination, and logistics across multiple regions.
• Drive process optimization, change management, and innovation initiatives to enhance operational efficiency and customer experience.
• Represent Scheduling & Cell Logistics in global working groups, steering committees, and cross-functional projects.
• Oversee succession planning, talent pipeline development, and team growth strategies.
• Ensure compliance with GxP and regulatory requirements.
• Collaborate with senior leadership, internal stakeholders, and external partners to deliver business objectives.
• Own, author, update, and implement procedures and work instructions.
• Lead transformation projects and implement new systems or processes as assigned.
• Analyze feedback from customers and partners, providing actionable plans and driving improvements.
• Ensure adequate coverage and resource allocation to manage day-to-day operations.
• Audit phone calls and emails to ensure answers meet performance expectations.
• Act as SME on global projects and initiatives.
• Lead at least one major working group or strategic project annually.

Qualifications

• Specific Knowledge, Skills, Abilities:
• Highly self-motivated, self-aware, and professional
• Ability to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Passion for leading teams and developing people
• Strong communication (written and verbal) and presentation skills
• Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion
• Fluent reading, speaking, and writing skills required in English; other European languages preferred
• Education/Experience/ Licenses/Certifications:
• Bachelor’s Degree or 5 years equivalent work experience
• 2 years of direct or indirect people management required
• Work experience in scheduling, planning, operations, customer service, logistics, supply chain preferred
• GxP /Regulated Experience preferred
• Travel: Travel is possible up to 10%. International travels as assigned.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to Visit careers.bms.com/eoe-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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