Service management (m/f/d)

HI, WE ARE BRLO!

Are you passionate about beer, great food, and ready to dive in? Join our BRLO BRWHOUSE as a Service Manager (m/f/d), where you’ll lead our team with enthusiasm and ensure an unforgettable experience for our guests!

Your Tasks

• Operational day-to-day business (accounts for 80% of your weekly work)
• Administrative activities (accounts for 20% of your weekly work)

You consistently oversee the following areas:

• Service Team Management : This includes selecting, training, scheduling, and conducting performance reviews for team members.
• Service Operations : Ensure smooth service operations, including order processing, table reservations, guest care, and complaint management.
• Service Quality Monitoring : Uphold company standards for friendliness, efficiency, and cleanliness, ensuring high-quality service.
• Inventory Control : Manage and control inventory, including service utensils, crockery, glasses, and other consumables.
• Customer Relationship Management : Foster and build relationships with customers to encourage repeat visits and enhance customer satisfaction.
• Safety and Hygiene Compliance : Ensure adherence to safety and hygiene regulations in line with applicable laws and company policies.

Your Profile

• Previous experience in a managerial role within the catering service industry, ideally in a similar environment.
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Proficiency in German and English for effective interaction with guests, staff, and management.
• Excellent time management and organizational abilities to coordinate service operations efficiently.
• A high level of guest focus, with the ability to address and respond to guest needs and concerns effectively.
• The capacity to remain calm in high-pressure situations and quickly identify solutions.
• A solid understanding of the catering industry, including current trends and developments.
• Willingness to work in a fast-paced environment, including evening and weekend shifts.

We Offer

• Training and Continuing Education
• Company Pension Scheme
• A brand with attitude
• A great, diverse and international team
• Fair and reliable Payment
• Feierabendbier
• Living Diversity
• Good Traffic Connections
• Jobbike
• Staff Food
• Employee Events
• Employee Bonuses
• Employee Discount
• Monthly „Haustrunk“

Interested?

We look forward to your application! PRST!

Your contact person:
Mareen Ewert
HR Managerin

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