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- Aufgaben: Analyze and control service KPIs, improve processes, and build relationships with service management.
- Arbeitgeber: Join Bruker, a global leader in analytical instrumentation with over 9,700 employees worldwide.
- Mitarbeitervorteile: Enjoy remote work options and the chance to drive innovation in a dynamic environment.
- Warum dieser Job: Make a real impact on service performance while collaborating with skilled teams across EMEA.
- Gewünschte Qualifikationen: Degree in engineering or equivalent experience; strong business analytics skills are a must.
- Andere Informationen: Fluency in English is required; additional languages are a plus. Must be willing to travel.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Ãœberblick
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 9,700 employees are working on this permanent challenge, at over 90 locations on all continents.
At our Bruker Daltonics HQ in Bremen/ remote we are looking for a Service Performance Manager EMEA (m/f/d).
Aufgaben/Verantwortlichkeiten
The function of the Service Performance Manager EMEA is to analyse and control all Service relevant KPI and established processes applied to and released for the EMEA Field Service Department. You will have a major and direct influence on the work attitude, process adherence and organization development. Root cause analysis, process analysis as well with neighbouring departments will be a key task, e.g. with order processing, supply chain management, field application support.
Main objectives/ task of the role:
- Constant KPI control and process adherence
- Work fluently on both platforms, Salesforce and Power BI
- Review all existing KPIs and suggest improvements and corrections where required
- Provide root cause analysis for measured KPI target violations
- Build trustful relationships with local service management
- Build solid and positive relationship to all EMEA Service managers and team leaders
- Responsible for finance objectives
- Review revenue recognition stakeholder input and timely processing of their part of the process. Control process adherence.
- Analyse rules for revenue recognition in Service vs revenue recognition on products.
- Consult regional management on observed glitches and point on process inconsistencies
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Responsible for reporting to EMEA Service Management
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Analyze and follow up on Key Performance Indicators
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Work closely with EMEA Service Management to leverage KPI violations
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Assist with the implementation of common working rules
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Attend and participate actively in service management meetings
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Deliver new ideas, initiatives in order to improve overall Service deliveries and team performance
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Qualifikationen
- A degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience
- A proven skill set in business analytics will be granting faster success in this role
- A good spoken and written English; additional European language is a plus, e.g French, German, Spanish
- A current valid driving license and no visa or other restriction preventing travel in the USA or EU
- Understanding and experience with Salesforce / PowerBI is a clear plus. As well other CRM platform experience will be useful
- Demonstrable ability to motivate others and contribute to the organisation of a large team of skilled individuals
- Very good personnel skills
- Willingness to expand personal efforts to meet and exceed expectations
- Good computer literacy, especially with regard to documentation and presentation
- Personable, approachable and able to communicate easily and effectively at all levels
- Have excellent skills in number analysis and number interpretation
- A high standard of personal presentation.
- Ability to explain partly abstract data with patience and enthusiasm such that people with different expertise are able to understand and follow
#J-18808-Ljbffr
Service Performance Manager (m/f/d) Arbeitgeber: Bruker Corporation
Kontaktperson:
Bruker Corporation HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Service Performance Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics are analyzed and controlled will give you a significant advantage during discussions with our team.
✨Tip Number 2
Brush up on your skills with Salesforce and Power BI. Being proficient in these platforms will not only help you in the role but also demonstrate your commitment to the position during the interview process.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully collaborated with teams in the past. This is crucial for the Service Performance Manager role, where teamwork is key.
✨Tip Number 4
Be ready to discuss your experience with root cause analysis and process improvement. Highlighting specific instances where you've made a positive impact will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Service Performance Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Performance Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with business analytics, KPI management, and any familiarity with Salesforce or Power BI. Provide specific examples of how you've successfully managed similar tasks in the past.
Showcase Soft Skills: The role requires strong interpersonal skills and the ability to motivate others. Make sure to include examples that demonstrate your communication skills and your ability to build relationships within a team.
Tailor Your Application: Customize your cover letter to reflect your understanding of Bruker's mission and values. Mention how your personal goals align with their objectives in improving service delivery and enhancing quality of life.
Wie du dich auf ein Vorstellungsgespräch bei Bruker Corporation vorbereitest
✨Understand the KPIs
Make sure you have a solid understanding of key performance indicators relevant to the role. Be prepared to discuss how you would analyze and improve these metrics, as this will show your analytical skills and readiness for the position.
✨Familiarize Yourself with Salesforce and Power BI
Since experience with Salesforce and Power BI is a clear plus, take some time to familiarize yourself with these platforms. Be ready to share any previous experiences or projects where you've used these tools effectively.
✨Demonstrate Your People Skills
The role requires building trustful relationships with local service management and team leaders. Prepare examples from your past experiences that showcase your ability to motivate others and communicate effectively at all levels.
✨Prepare for Root Cause Analysis Discussions
As root cause analysis is a key task in this role, think of specific instances where you've successfully identified and resolved issues. Be ready to explain your thought process and the impact of your solutions on team performance.
