ppWe’re looking for a hands‑on Salesforce Consultant with 3–7 years of experience and strong Service Cloud skills. You’ll work directly with customers, run requirement discussions, support design workshops, write user stories, and deliver autonomous configuration during the Build phase. Switching between Build and QA should feel natural to you. /p h3What you’ll do /h3 ul liLead customer requirement sessions and translate needs into clear user stories /li liConfigure Service Cloud (Flows, Case Management, Knowledge, Omni‑Channel, automations) /li liSupport design workshops and functional documentation /li liDeliver autonomous Build and support QA validation /li liCollaborate across clouds (Experience Cloud, Field Service, etc.) /li /ul h3What you bring /h3 ul liGerman (C1) and English /li li3–7 years Salesforce consulting experience /li liAbility to work independently in Build QA /li liKnowledge of Contact Center or telephony is a plus /li /ul h3Required Salesforce Certifications /h3 pSalesforce Certified Agentforce Cloud Consultant certification is a requirement. /p pIdeally you are also certified Salesforce Business Analyst and Agentforce Specialist. /p h3What we offer /h3 ul liHybrid working model and modern tooling /li liAn exciting work environment with a wide range of responsibilities /li liOpportunities for career advancement through training, certifications, and technical courses /li liFlexible work hours to help achieve a good work-life balance /li liSupportive team culture with experienced engineers /li liEmployee events, both locally and internationally /li liTwo paid Volunteer Time Off (VTO) days per year /li /ul /p #J-18808-Ljbffr
Salesforce Consultant - Agentforce Contact Center + Service Cloud Arbeitgeber: Bucher + Suter
Bucher + Suter ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, in einem modernen, agilen und internationalen Arbeitsumfeld zu arbeiten. Mit flexiblen Arbeitsmodellen, umfangreichen Weiterbildungsangeboten und einer starken Kundenorientierung fördern wir Ihre berufliche Entwicklung und schaffen eine freundliche, inklusive Unternehmenskultur. Zudem bieten wir Ihnen die Chance, an spannenden Mitarbeiterveranstaltungen teilzunehmen und sich für soziale Projekte zu engagieren.
