h3Head ICT Operations 80-100% (m/w/d) /h3 pGlobal ICT /p pYou take ownership of a global IT operations landscape that is evolving, from traditionally managed services towards a more integrated, in-house and product-oriented operating model. Together with your teams, you ensure that around 800 employees worldwide rely on stable, secure and high-performing digital services, while continuously improving how these services are delivered. At the same time, you actively shape how we run IT operations globally, bringing clarity, structure and measurable impact into our organisation. /p pbWhat makes your everyday life exciting? /b /p ulliEnd-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience /liliEnsuring stable, secure and high-performing IT services across all locations /liliLeading and developing a distributed IT Operations organization, including multiple team leads /liliManaging the global service model (L1–L3) and continuous service improvement /liliOwning business-critical platforms such as Azure, AWS, digital workplace, identity management and connectivity /liliDriving security and compliance operations (e.g. vulnerability management, incident response) /liliManaging external partners, service providers and licensing models incl. FinOps /liliOwning IT Operations budget, KPIs and performance transparency towards senior leadership /liliEnsuring smooth transition from projects into stable operations /liliCollaborating closely with the CTO, senior business stakeholders and international teams /li /ul pbWhat skills do you need to bring? /b /p ulli10+ years of experience in IT, including several years leading global IT operations or infrastructure organizations /liliProven ownership of a global service desk and complex, multi-cloud platform landscapes (Azure, AWS) /liliTrack record of running customer-facing or product-adjacent operational platforms (e.g. SaaS, IoT, connected products) /liliStrong service management foundation (e.g. ITIL) with the ability to evolve operations towards modern, DevOps-driven models /liliHands-on experience across core infrastructure domains: identity (Microsoft Entra ID), end-point management, networking/SD-WAN, security operations and observability /liliDemonstrated success managing strategic vendors and contracts at scale /liliExcellent stakeholder management; able to translate between executive business language and deep technical detail /liliFluent English required; is a strong advantage /li /ul pbWhat can we offer you? /b /p pWe offer you a key leadership role with significant impact in a global Swiss technology company. You will work closely with the CTO and executive team and actively shape and evolve the future of our global IT operations. Expect a modern working environment, an open and collaborative culture, and flexible working models. /p pWe value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant experience and qualifications only. /p pbBÜCHI Labortechnik AG /bbr/Meierseggstrasse 40br/CH-9230 Flawil 1br/Telefon /p #J-18808-Ljbffr
Head ICT Operations 80-100% in Wil Arbeitgeber: BÜCHI Labortechnik AG
BÜCHI Labortechnik AG ist ein hervorragender Arbeitgeber, der innovative Technologien mit einer offenen und freundschaftlichen Unternehmenskultur verbindet. In Flawil bieten wir nicht nur einen modernen Arbeitsplatz, sondern auch vielfältige Entwicklungsmöglichkeiten in einem internationalen Umfeld, das Chancengleichheit und Vielfalt schätzt. Unsere Mitarbeiter:innen profitieren von zeitgemäßen Anstellungsbedingungen und der Möglichkeit, aktiv an der Gestaltung der Zukunft unserer Branche mitzuwirken.
