Order processing specialist 订单处理专员（服务）

Customer quotation 客户报价

• Handle customer inquiries professionally and ensure timely and thorough issue resolution. 专业处理客户询问，确保问题得到及时、全面的解决。
• Collect relevant customer information efficiently to understand and fulfill customer needs. 高效收集客户相关信息，以准确理解并满足客户需求。
• Identify required spare parts based on customer requests and technical information. 根据客户需求及技术信息识别所需备件。
• Prepare and follow up complete quotations for spare and wear parts, covering both commercial and technical aspects. 准备并跟进备件及易损件的完整报价，涵盖商务及技术内容。

Order Fulfilment 订单履行

• Plan and coordinate orders to ensure timely delivery to the required location. 计划并协调订单，确保按时交付至指定地点。
• Monitor delivery schedules and take necessary actions to meet customer commitments. 跟踪交货计划，并采取必要措施以履行对客户的承诺。
• Ensure customer commitments are fulfilled through accurate planning and securing of stock, manufactured, and procured items. 通过准确规划并确保库存件、生产件及采购件供应，履行对客户的承诺。
• Provide customers with regular updates on order status and any delivery deviations. 定期向客户更新订单状态及交期偏差信息。

Data analysis 数据分析

• Analyze sales, order, procurement, and consumption data to identify trends, bottlenecks, and improvement opportunities. 分析销售、订单、采购及消耗数据，识别趋势、瓶颈及改进机会。
• Monitor key operational metrics, including lead time, on-time delivery, and inventory turnover. 监控关键运营指标，包括交付周期、准时交付率及库存周转率。
• Prepare weekly and monthly reports to track performance against targets. 准备周报及月报，跟踪实际绩效与目标的达成情况。
• Identify root causes of order fulfilment delays and provide data-driven recommendations for process improvement. 识别订单履行延迟的根本原因，并提供基于数据的流程优化建议。
• Maintain order-related data in SAP to ensure accuracy, integrity, and consistency. 维护 SAP 中的订单相关数据，确保数据准确、完整且一致。

Weekly / Monthly Meetings with HQ 与总部的周会 / 月会

• Attend weekly and monthly operational review meetings with HQ and provide updates on order performance and customer issues. 参加与总部的周度及月度运营回顾会议，汇报订单处理绩效及客户相关问题。
• Prepare and present data-supported reports on order fulfilment status, backlogs, and action plans. 准备并汇报基于数据的报告，内容包括订单履行状态、积压订单及行动计划。
• Align local actions with HQ's operational and business targets. 确保本地行动与总部运营及业务目标保持一致。
• Share local market insights, demand trends, and operational challenges to support HQ planning and process improvement. 分享本地市场洞察、需求趋势及运营挑战，支持总部规划和流程改进。
• Follow up on action items and ensure timely execution with regular progress updates. 跟进行动事项，确保及时执行并定期更新进展。
• Communicate with service stations and other teams to provide necessary support. 与服务站及其他团队沟通，提供必要支持。

Other tasks

• Other task assigned by management team. 完成管理层安排的其他任务。

Qualifications 和技能需求

• College degree or above in Commercial Logistics, Technical Engineering, or related fields. 大专及以上学历，商业物流、技术工程或相关专业。
• Proficient in PC applications and office software. 熟练使用电脑及办公软件。
• Familiar with SAP, including SD module, inventory, and procurement processes. 熟悉 SAP 系统，包括 SD 模块、库存及采购流程。
• Minimum 3 years of experience in sales, service, or manufacturing environments. 至少 3 年销售、服务或制造行业相关工作经验。
• Strong customer service mindset, with the ability to deliver high-quality support and meet customer expectations. 具备较强的客户服务意识，能够提供高质量支持并满足客户期望。
• Excellent communication and coordination skills, with the ability to work effectively with internal teams, customers, and HQ stakeholders. 具备出色的沟通与协调能力，能够与内部团队、客户及总部相关方高效协作。
• Able to work under pressure, maintain high standards, and meet tight deadlines in a fast-paced environment. 能够承受工作压力，在快节奏环境中保持高标准并按时完成任务。
• Fluent spoken English, with the ability to communicate clearly and confidently with local and international stakeholders. 英语口语流利，能够与本地及国际相关方进行清晰、自信的沟通。
• Proactive and solution-oriented, with a strong willingness to take on challenges and drive practical process improvements. 积极主动、以解决方案为导向，乐于接受挑战并推动切实可行的流程改进。