Customer Service and Supply Chain Coordinator

Our MaisonFounded in Rome in 1884, the brand quickly established a reputation for Italian excellence through exquisite craftsmanship and magnificent jewellery. The original pioneering spirit of the family helped to evolve the company into a successful and global Maison. Today, the company operates across five business sectors: jewelry, watches, fragrances, accessories, and hotels. In Switzerland, our Watch and Fragrances divisions offer an inspiring and dynamic environment, providing exceptional career opportunities within a truly international setting.OpportunityWithin our After-Sales Customer Service & Supply Chain team, based in Neuchâtel, we are looking for a:Customer Service and Supply Chain SpecialistReporting to the Repair Customer Service Manager, you are the point of contact for all after-sales inquiries from worldwide customer services and shops regarding technical and pricing issues, expected delivery dates, client order status, and shipment details.Leveraging your experience in distribution management, your role consists of strengthening the after-sales supply chain. In this second mission, you ensure the expected level of customer service while meeting financial inventory requirements.Customer Service for distribution (50%)You ensure the client deliveries meet the company's key performance indicators. You are responsible for a defined market region to:- Track all issues related to client orders, from receipt to final delivery, including pricing, repair availability, and shipments.- Take care of any urgencies that may be received in a swift manner to ensure the deadline is respected and client satisfaction is guaranteed.- Ensure customer service through the Quality Feedback Management process.Supply Chain (50%)Working closely with the Supply Chain Manager, you provide support and back up for main missions, which include:- Novelties management: components needs for new products.- Demand planning: Maintaining forecast and safety stock.- Backorders management.Additionally, you contribute to product life cycle management by analysing stock before destruction and making decisions considering all commercial, logistics, and financial impacts.BackgroundYou have 5 years of experience in a supply chain or customer service department, preferably in the luxury industry. A previous experience in After Sales Services sector would be an advantage.Proactive and driven by client satisfaction, you are used to managing and following supply chain processes in a complex environment. Thanks to your organizational and analytical skills as well as your ability to synthesize, you work with rigor even in a fast-paced context. You are autonomous, result-oriented, and know how to conduct action plans to achieve your objectives. You have a good approach of problem solving and you are able to take initiatives. You are a good team player and with your positive attitude, you can build truthful relationships within the team and maintain a positive and harmonious work environment. You are comfortable using IT systems, with SAP being an asset. Finally, you are fluent in French, English, and any other language is an asset.Benefits- A comprehensive onboarding program to ensure a smooth and welcoming integration, with time for introductions and immersion in our environment.- A supportive, dynamic, and inclusive workplace culture where every voice is heard and valued.- Modern and welcoming break areas, including complimentary coffee and hot beverages, vibrant cafeterias, and sunlit terraces for informal exchanges.- Access to our B-Clubs (yoga, running, golf, music, among others) offering opportunities to build connections beyond the workplace.- A truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network.- An attractive pension scheme (LPP) along with employer contributions to health insurance premiums and professional expenses.- A flexible working framework, including the possibility of remote work (subject to eligibility), supported by comprehensive IT equipment.- Free parking facilities for cars and bicycles, complemented by electric vehicle charging stations, reflecting our commitment to sustainable mobility.- A complimentary shuttle service linking Neuchâtel train station with our headquarters.- Access to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development.This position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity. jidf540ad0aen jit0728aen jpiy26aen