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- Aufgaben: Lead the team, drive sales, and enhance client satisfaction daily.
- Arbeitgeber: Join Bvlgari, a globally recognized luxury brand with a rich heritage.
- Mitarbeitervorteile: Enjoy performance bonuses, employee discounts, health benefits, and more!
- Warum dieser Job: Be part of a dynamic team in a newly renovated boutique with exciting tasks.
- Gewünschte Qualifikationen: Experience in sales and team management; fluent in German and English.
- Andere Informationen: Central location in Munich with excellent transport links.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand\’s culture and values.
For our newly renovated boutique in Munich, we are currently looking for a
Deputy Store Manager – Munich (f/m/d)
– Full time –
Accountabilities:
Management
- Lead by example in both operations and client interactions.
- Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
- Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management
- Overcomes team complaints, objections and requests (products) in a confident and positive way
Client Engagement
- Ensure a client-centric culture among sales teams
- Establish and develop relationship with existing clients and engage new customers.
- Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
- Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.
- Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
- Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
- Produce reports on store performance, including insights on qualitative elements.
- Drive own sales target and engage in proactive sales activities.
- Acquire and maintain market and competitive knowledge
Operations
- Guarantee the correct application of company norms and procedures, including people and product safety.
- Supervise day-to-day store processes and maintain the high standard of procedures.
- Organize and implement store rotations, shifts and holidays.
- Lead and organize inventories and maintain perfect retail standards.
Profile:
Qualifications / Professional Capabilities:
- Several years of experience in a sales role involving team management and coordination
- Managerial and coaching experience
- Selling skills and store procedures knowledge
- Very strong commercial background and focus
- Fluent in German and English
- CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills
- Conversation Capability / Negotiating Skills
Why BVLGARI will make you smile:
- Performance related remuneration scheme.
- Urban Sports Club
- Employee discounts and access to online boutiques for employees.
- Holistic benefits system (health budget + private costs)
- Option for bicycle leasing
- BAV
- Exciting tasks within a globally recognised luxury brand.
- Training and development opportunities within LVMH.
- Central location with excellent transport links.
We look forward to receiving your application demonstrating your ability to build and maintain relationships with high profile jewellery clients. Join us at BVLGARI, where elegance knows no boundaries.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Sales
-
Industries
Retail Luxury Goods and Jewelry
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Deputy Store Manager Arbeitgeber: BVLGARI
Kontaktperson:
BVLGARI HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Deputy Store Manager
✨Tip Number 1
Zeige deine Führungsqualitäten, indem du in deinem aktuellen Job oder bei vorherigen Positionen aktiv Teams geleitet hast. Betone deine Erfahrungen im Coaching und in der Entwicklung von Teammitgliedern, um zu zeigen, dass du die Anforderungen an einen stellvertretenden Filialleiter verstehst.
✨Tip Number 2
Nutze dein Netzwerk, um Informationen über die Marke Bvlgari und deren Unternehmenskultur zu sammeln. Sprich mit aktuellen oder ehemaligen Mitarbeitern, um Einblicke zu gewinnen, die dir helfen können, dich während des Vorstellungsgesprächs hervorzuheben.
✨Tip Number 3
Bereite dich darauf vor, konkrete Beispiele für deine Verkaufs- und Kundenbindungsstrategien zu teilen. Zeige, wie du in der Vergangenheit erfolgreich Kundenbeziehungen aufgebaut und gepflegt hast, um deine Eignung für die Rolle zu unterstreichen.
✨Tip Number 4
Informiere dich über aktuelle Trends im Einzelhandel und in der Luxusbranche. Zeige dein Wissen über Marktanalysen und Wettbewerbsstrategien, um zu demonstrieren, dass du proaktiv bist und die Branche verstehst.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Deputy Store Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deputy Store Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your application, emphasize your previous experience in sales and team management. Provide specific examples of how you've successfully led a team, driven sales, and enhanced client satisfaction in past roles.
Showcase Your Skills: Make sure to highlight your managerial and coaching skills, as well as your knowledge of CRM techniques and tools. Mention any relevant analytical skills that demonstrate your ability to monitor and improve store performance.
Personalize Your Application: Tailor your cover letter to reflect your passion for the brand and the luxury retail industry. Discuss why you want to work for Bvlgari specifically and how you can contribute to their mission and values.
Wie du dich auf ein Vorstellungsgespräch bei BVLGARI vorbereitest
✨Show Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you foster team cohesion.
✨Emphasize Client Engagement
Highlight your experience in building client relationships and enhancing customer satisfaction. Discuss specific strategies you've used to create memorable client experiences and how you plan to implement similar initiatives in this role.
✨Demonstrate Your Sales Acumen
Prepare to discuss your sales achievements and how you've driven profitability in previous roles. Be ready to explain your approach to meeting sales targets and how you can contribute to the store's performance metrics.
✨Know the Brand Inside Out
Research Bvlgari's brand values, culture, and recent developments. Showing that you understand the brand's image and how it aligns with your personal values will set you apart as a candidate who is genuinely interested in the position.
