Deputy Store Manager

MISSION

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand\’s culture and values.

For our newly renovated boutique in Munich, we are currently looking for a

Deputy Store Manager – Munich (f/m/d)

– Full time –

Accountabilities:

Management

• Lead by example in both operations and client interactions.
• Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management
• Overcomes team complaints, objections and requests (products) in a confident and positive way

Client Engagement

• Ensure a client-centric culture among sales teams
• Establish and develop relationship with existing clients and engage new customers.
• Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
• Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
• Produce reports on store performance, including insights on qualitative elements.
• Drive own sales target and engage in proactive sales activities.
• Acquire and maintain market and competitive knowledge

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety.
• Supervise day-to-day store processes and maintain the high standard of procedures.
• Organize and implement store rotations, shifts and holidays.
• Lead and organize inventories and maintain perfect retail standards.

Profile:

Qualifications / Professional Capabilities:

• Several years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and store procedures knowledge
• Very strong commercial background and focus
• Fluent in German and English
• CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills

Personal Competencies:

• Leadership & Entrepreneurial spirit
• Deliver excellence
• Planning & Organization & Innovation
• Conversation Capability / Negotiating Skills

Why BVLGARI will make you smile:

• Performance related remuneration scheme.
• Corporate benefits including voucher codes.
• Urban Sports Club
• Employee discounts and access to online boutiques for employees.
• Holistic benefits system (health budget + private costs)
• Option for bicycle leasing
• BAV
• Exciting tasks within a globally recognised luxury brand.
• Training and development opportunities within LVMH.
• Central location with excellent transport links.

We look forward to receiving your application demonstrating your ability to build and maintain relationships with high profile jewellery clients. Join us at BVLGARI, where elegance knows no boundaries.

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