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- Aufgaben: Support dealers with training and technical assistance for BYD Electric Forklifts.
- Arbeitgeber: Join BYD EUROPE BV, a leader in sustainable technology and zero-emission solutions.
- Mitarbeitervorteile: Enjoy competitive pay, commuting allowances, team events, and learning opportunities.
- Warum dieser Job: Be part of the European transition to zero emissions and make a positive impact.
- Gewünschte Qualifikationen: Knowledge in electrical systems, strong communication skills, and willingness to travel required.
- Andere Informationen: Fluent Spanish and English needed; valid driver's license essential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About the role
BYD EUROPE BV is currently looking for an Aftersales Service Specialist for the BYD Electric Forklift Division for Iberia market. The Aftersales Service Specialist will be responsible for providing training, technical support and on-site service to dealers and end-customers in this region. He/she will be based in Spain and will report to Aftersales Service Manager Iberia.
Key responsibilities:
- Provide field support to BYD Forklift dealers in Iberia, as well as support to other regions upon request
- Facilitate technical training activities for the dealers
- Warranty claim management of the dealers
- Technical communication / explanation / product improvements input
- Perform customer visits with dealers regarding after-sales issues / support
- Assist with dealership appointment
- Provide Technical Sales support to Country Manager as required
Main duties:
- Remote technical support to dealers for troubleshooting
- Travel to dealers and end customers to perform troubleshooting and resolve technical failures
- Draw-up training plan with the A/S managers and provide technical trainings
- Release and circulate technical bulletins and documentations to dealers
- Assist country manager and key account manager for site survey for sales support
- Perform customer visits with dealers regarding after-sales issues / support
- Assist with dealer assessment on service capabilities for dealer appointments
- Handling warranty claims from the market responsible
- Generate service reports for the local market
Candidate profile:
- Electrical and electronic full knowledge
- PC use with office pack, other software will be a plus
- Basic knowledge on mechanical and hydraulic system
- Excellent planning organization
- Excellent capacity to work in group or as a supervisor
- Knowledge and compliance with safety rules
- Remote and on-field troubleshooting capacity
- Communication skills
- Spanish speaking with English written and spoken skills high level
- Available to travel EU / extra EU for short period
- Valid driver license
We offer:
- Job in a fast-developing company which embodies sustainable and forward-thinking technology.
- Performance and experience based competitive remuneration.
- Commuting allowance when working from the Office.
- Team building events and employee learning opportunities.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Aftersales Service Specialist Arbeitgeber: Byd Europe Bv
Kontaktperson:
Byd Europe Bv HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Aftersales Service Specialist
✨Tip Number 1
Familiarize yourself with BYD's electric forklift products and services. Understanding the technical aspects and features of these products will help you communicate effectively with dealers and customers, showcasing your expertise during interviews.
✨Tip Number 2
Network with professionals in the electric vehicle and forklift industry. Attend relevant trade shows or online webinars to connect with potential colleagues and learn more about the market trends, which can give you an edge in discussions during the hiring process.
✨Tip Number 3
Brush up on your troubleshooting skills, both remote and on-field. Being able to demonstrate your problem-solving abilities through real-life examples will show that you are well-prepared for the challenges of the Aftersales Service Specialist role.
✨Tip Number 4
Highlight your communication skills, especially in Spanish and English. Since the role requires interaction with dealers and customers, being able to convey technical information clearly and effectively will be crucial for your success in this position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Aftersales Service Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Aftersales Service Specialist position. Understand the key responsibilities and required skills, especially the importance of technical support and training.
Tailor Your CV: Customize your CV to highlight relevant experience in aftersales service, technical support, and training. Emphasize your knowledge of electrical and electronic systems, as well as any experience with troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the specific requirements of the role. Mention your ability to communicate effectively in Spanish and English, and your willingness to travel.
Showcase Your Passion: In your application, express your enthusiasm for sustainable technology and the mission of BYD EUROPE BV. Highlight how your values align with their goal of building a zero-emission future.
Wie du dich auf ein Vorstellungsgespräch bei Byd Europe Bv vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your knowledge of electrical and electronic systems, as well as your experience with troubleshooting. Highlight any relevant training or certifications that demonstrate your technical skills.
✨Demonstrate Communication Skills
Since the role requires interaction with dealers and customers, practice explaining complex technical concepts in simple terms. Be ready to showcase your Spanish language skills and your ability to communicate effectively in English.
✨Highlight Your Planning and Organizational Skills
Discuss your experience in planning and organizing training sessions or service visits. Provide examples of how you have successfully managed multiple tasks or projects simultaneously.
✨Emphasize Your Teamwork and Leadership Abilities
The position involves working closely with a team and sometimes leading training activities. Share examples of how you've collaborated with others or taken on a supervisory role in previous positions.
