Aftersales Service Specialist

Auf einen Blick

• Tätigkeit: Technischer Support und Schulung für Händler im Bereich Elektrostapler.
• Arbeitgeber: BYD EUROPE BV, ein innovatives Unternehmen im Bereich nachhaltiger Technologien.
• Benefits: Team-Events, Lernmöglichkeiten und Pendelzulagen.
• Wieso dieser Job: Beteilige dich an der europäischen Umstellung auf emissionsfreie Transporte.
• Qualifikationen: Kenntnisse in Elektrik, Mechanik und gute Kommunikationsfähigkeiten erforderlich.

Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.

Aftersales Service Specialist – Italy

About the role

BYD EUROPE BV is currently looking for an Aftersales Service Specialist for the BYD Electric Forklift Division for Italian, central and East European market. The Aftersales Service Specialist will be responsible for providing training, technical support and on-site service to dealers and end-customers in this region. He/she will be based in Italy and will report to Aftersales Service Manager Italy.

Key responsibilities:

• Provide field support to BYD Forklift dealers in Italy, central and East European market
• Facilitate technical training activities for the dealers
• Warranty claim management of the dealers
• Technical communication / explanation / product improvements input
• Perform customer visits with dealers regarding after-sales issues / support
• Assist with dealership appointment
• Provide Technical Sales support to Country Manager as required

Main duties:

• Remote technical support to dealers for troubleshooting
• Travel to dealers and end customers to perform troubleshooting and resolve technical failures
• Draw-up training plan with the A/S managers and provide technical trainings
• Release and circulate technical bulletins and documentations to dealers
• Assist country manager and key account manager for site survey for sales support
• Perform customer visits with dealers regarding after-sales issues / support
• Assist with dealer assessment on service capabilities for dealer appointments
• Handling warranty claims from the market responsible
• Generate service reports for the local market

Candidate profile:

• Electrical and electronic full knowledge
• PC use with office pack , other software will be a plus
• Basic knowledge on mechanical and hydraulic system
• Excellent planning organization
• Excellent capacity to work in group or as a supervisor
• Knowledge and compliance with safety rules
• Remote and on-field troubleshooting capacity
• Communication skills
• Italian speaking with good English written and spoken skills
• Available to travel EU / extra EU for short period
• Valid driver license

We offer:

• Job in a fast-developing company which embodies sustainable and forward-thinking technology.
• Performance and experience based competitive remuneration.
• Commuting allowance when working from the Office.
• Team building events and employee learning opportunities.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Department
Aftersales

Role
Aftersales Field Specialist – FL