Forklift Aftersales Manager - Germany

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About this role:

As a Germany forklift aftersales manager, you will be focusing on aftersales customer service for German speaking Market of BYD, you will be responsible for providing adequate service to BYD dealers or BYD Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation. You will be also in charge of giving trainings and technical support to develop and build a strong links with dealers or end customers. You will be major and direct role that ensure BYD forklift division business development with real impact on customer satisfaction in French Market.

Location and working setup:

This is a full-time role based in the office but requires frequent travel.

Reporting Line:

The Germany Forklift Aftersales manager will report directly to the Aftersales Manager of the Forklift Division at BYD Europe

Your key responsibilities will be:

• Giving technical support to customers on the aftersales issues.
• Handling of customers’ complaints and warranty cases.
• Planning site visits and attending customer sites in order to carry out, repair forklift with a view to commercial efficiency and customer satisfaction.
• Developing and building strong links with customers
• Collecting and sort out aftersales issues, creating regularly service report.
• Collaborate with the sales team to address customer’s concerns and provide technical support
• Creating the service manual or training files and giving regular trainings to BYD dealers.

Your profile:

• You are in Germany.
• Having knowledge of Electronic and Mechanical.
• More than 1 years of relevant work experience in forklift industry or the similar filed.
• Experienced in resolving and following up on quality issues, etc.
• Good communication skills, organizational and coordination abilities, and teamwork skills.
• Excellent verbal and written communication skills in English language.
• Able to work and solve issues in critical situation

We offer:

• A full-time position in a dynamic and growing international company.
• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;
• 25 holidays per year.
• A supportive manager who provides guidance and trust as you grow into your role.
• A close-knit, collaborative team where flexibility and ownership are appreciated.
• A chance to be the key bridge between Europe and China on the quality control of production, and playing a major role with company business development with real impact on customer satisfaction.
• The opportunity to contribute to a global leader in electric mobility and green energy solutions.