Location: Switzerland | Full-Time Department: AfterSales Reports to: Head of AfterSales in Switzerland We are searching for an AfterSales Area Manager to join our Swiss operations and become part of our forthcoming growth. Your Responsibilities Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters. Monitor and improve service quality, customer satisfaction, and operational efficiency. Ensure compliance with company aftersales standards, processes, and KPIs. Analyze market and dealer performance data to identify opportunities for improvement and growth. Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving. Lead training initiatives and share best practices with service partners to enhance technical and customer care competence. Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution. Report market trends, competitor activity, and customer insights to internal stakeholders. Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives. Your Profile At least 5 years of experience in Automotive After Sales experience in Switzerland. Academic Degree with specialization in engineering or similar business area. Strong knowledge of workshop processes, warranty, and parts operations. Excellent analytical, problem-solving, and communication skills. Fluent in English and German, French and Italian will be considered an asset. Ability to work independently and travel frequently within Switzerland. Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable. What We Offer A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology. Opportunities for professional growth and development within a global organization. Competitive salary and benefits package. The chance to contribute to a greener future through impactful marketing initiatives. BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide. #J-18808-Ljbffr
AfterSales Area Manager Switzerland (DE) in Niedergebra Arbeitgeber: BYD Europe
BYD ist ein hervorragender Arbeitgeber, der dir die Möglichkeit bietet, im Herzen Berlins in einem dynamischen und wachsenden Markt der Elektromobilität zu arbeiten. Du profitierst von einem abwechslungsreichen Aufgabengebiet, attraktiven Gehältern sowie umfangreichen Trainings- und Weiterbildungsmöglichkeiten, die deine persönliche und berufliche Entwicklung fördern. In einem starken Team mit einem hohen Maß an Zusammenhalt trägst du aktiv zur Zukunft der Elektromobilität bei und erlebst einen Arbeitsalltag, der sowohl herausfordernd als auch erfüllend ist.
