DENZA Ranger & Aftersales Expert-Austria in Wien

About BYD Our Purpose is to

build a zero-emission future that reconnects humanity with nature.

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 900,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Automotive Austria GmbH is the local business entity for the Austrian Market, responsible for the BYD business with our Dealer+ Partner, the DENZA and Flash Charge Business units. With a great team behind and office in the inner city, we search now for a new team member in Aftersales. Role Summary

This position delivers expert technical service for premium electric and hybrid vehicles, both on-site and remotely. It covers troubleshooting and repairing mechanical, electrical and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases and support ongoing quality improvements. Key Responsibilities

On-site technical service:

Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate and premium-quality service. Remote technical support:

Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently. Cross-functional issue escalation:

Coordinate with Quality, R&D and Technical teams at headquarters to elevate issues and secure prompt, accurate solutions. Big data & advanced diagnostics:

Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions and track case progress in real time. Quality feedback & improvement:

Collect and analyse quality issues from multiple channels, drive corrective actions at the source and verify the effectiveness of market solutions. Premium customer interaction:

Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence and premium service standards. Dealer on-site technical support:

Provide professional on-side vehicle repair and technical interventions support for special cases. Dealer performance:

Regular dealer visits to analyse service processes and identify areas for improvement. Monitoring relevant key performance indicators (KPIs) in the aftersales, like customer satisfaction (NPS), warranty & goodwill performance, technical and service quality. Requirements

Experience & education At least 5 years of technical experience in automotive service, preferably with premium or electric vehicle brands Strong hands-on experience with mechanical, electrical and high-voltage EV systems. Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist is a strong advantage. Technical skills Solid diagnostic and troubleshooting capabilities. Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems. Knowledge of high-voltage safety procedures and EV architecture. Ability to interpret technical data, failure patterns and quality reports. Strong technical background including all relevant certificates to work on high voltage vehicles Soft skills Customer-focused mindset with communication skills that meet premium/luxury standards. Ability to work independently in the field with discipline and reliability. Strong problem-solving approach and sense of ownership. Calm, professional and confident when dealing with customers on-site. Languages Excellent written and verbal communication skills in German language and English is a must Chinese language skills are a strong plus Other Valid driving licence Willingness to travel within the region for on-site interventions. What We Offer

A dynamic, innovative and multicultural work environment in a fast-growing global automotive company. The chance to contribute to a greener future and shape electric mobility in Austria. Opportunities for professional growth and development within a leading global organisation. Exposure to global automotive trends, strategies and close collaboration with headquarters. Competitive salary and benefits package.

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