Geneva Lounge Manager

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force. The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.KEY RESPONSIBILITIESAchieve business targets, KPI’s and sales in accordance with the brand retail strategyDemonstrate leadership and set performance targets for the team in a timely mannerIdentify business opportunities. Develop and implement activities to discover new clientele and grow the client databaseMaintain uncompromising standards of boutique presentation and ensure Timepieces are properly maintained and always securedEnsure exceptional levels of client service and after-sales experienceBuild long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty and familiarityLead, manage and develop the sales team to ensure consistent performance and high levels of moraleBUSINESS DEVELOPMENT AND SALESExceed boutique budgets in accordance with brand retail strategyAnalyze business data, propose and implement sales strategies to improve KPI’sPlan and implement weekly meetings and actionsImplement regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow client baseBuild and develop external networks with business partners on behalf of the brand e.g. hotels, embassies, media, celebrities, etc.Communicate directly with Regional HQ (based in Switzerland) in regards to KPI, CRM, Sales, Inventory, and other relevant topics to maximize business operationsCLIENTELINGDemonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is providedPromote a culture of service excellency within the boutiqueCreate unique, memorable and awe-inspiring experiences for clients to keep them engaged with the brandDeliver meaningful, one-to-one personalized service by anticipating clients’ needs and preferencesIdentify, recruit and convert new prospects by leveraging digital and physical toolsPEOPLE MANAGEMENT DEVELOPMENTCreate a positive, collaborative, engaging and high-performing environment for the sales teamInspire a client-centric mindsetPromote a culture of learning within the team by ensuring regular skills coaching, brand education, product knowledge and competitor awarenessDevelop strategies to improve individual and team performanceIdentify high-potential Sales Ambassadors and develop them for career evolutions within the brandFINANCIAL CONTROL REPORTINGEnsure timely qualitative and quantitative business reportsConstantly monitor KPIs and define and implement action plans to achieve targetsManage the staff incentive and commission reportsEnsure inventory is properly maintained, secured and accounted for via regular stock-take and product maintenanceCompliance with procedures and with legal, fiscal and customs regulationsSTORE MANAGEMENT AND OPERATIONSResponsible for maintaining a high level of display, visual merchandising, and Boutique condition and environment, in coherence with Brand guidelinesAct as the “face” of the Boutique and as Brand Ambassador in and outside of BoutiqueBuild Brand and Boutique awareness and equityDemonstrate brand ambassadorial skills, at any given time, with partners, prospects and clientsMaintain professional and respectful relationships with service suppliers or boutique neighborsComply with Group and Brand proceduresOversee store stockEXPERIENCE BACKGROUNDMinimum 5 years’ experience working in a luxury environment at management level (Experience in store management is a strong plus) Background in sales, luxury retail, banking, automotive, high-end hospitality industries (experience within luxury watches and high-end jewelry industries highly desirable) Languages: French and English, any additional language would be a plusKNOWLEDGE SKILLSStrong knowledge of the luxury industry and our competitorsDemonstrate the ability and willingness to make a difference and challenge the status quoEntrepreneurial mindset with proactive business acumenYou are agile and adaptable in an ever-changing environmentYou know how to create loyal clients and easily create personal relationships, ideally you already have a network of local clients in Geneva/SwitzerlandYou love creating memorable experiences for customers and are ready to go the extra mile for the clientAbility to communicate effectively and positively to a range of different business stakeholdersYou are agile and adaptable in an ever-changing environment You know how to create loyal clients and easily create personal relationships, ideally you already have a network of local clients in Geneva/Switzerland You love creating memorable experiences for customers and are ready to go the extra mile for the client Ability to communicate effectively and positively to a range of different business stakeholders In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big. #J-18808-Ljbffr