Geneva Lounge Manager in Genève

ppRoger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force. The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison. /ph3KEY RESPONSIBILITIES /h3ulliAchieve business targets, KPI’s and sales in accordance with the brand retail strategy /liliDemonstrate leadership and set performance targets for the team in a timely manner /liliIdentify business opportunities. Develop and implement activities to discover new clientele and grow the client database /liliMaintain uncompromising standards of boutique presentation and ensure Timepieces are properly maintained and always secured /liliEnsure exceptional levels of client service and after-sales experience /liliBuild long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty and familiarity /liliLead, manage and develop the sales team to ensure consistent performance and high levels of morale /li /ulh3BUSINESS DEVELOPMENT AND SALES /h3ulliExceed boutique budgets in accordance with brand retail strategy /liliAnalyze business data, propose and implement sales strategies to improve KPI’s /liliPlan and implement weekly meetings and actions /liliImplement regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow client base /liliBuild and develop external networks with business partners on behalf of the brand e.g. hotels, embassies, media, celebrities, etc. /liliCommunicate directly with Regional HQ (based in Switzerland) in regards to KPI, CRM, Sales, Inventory, and other relevant topics to maximize business operations /li /ulh3CLIENTELING /h3ulliDemonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided /liliPromote a culture of service excellency within the boutique /liliCreate unique, memorable and awe-inspiring experiences for clients to keep them engaged with the brand /liliDeliver meaningful, one-to-one personalized service by anticipating clients’ needs and preferences /liliIdentify, recruit and convert new prospects by leveraging digital and physical tools /li /ulh3PEOPLE MANAGEMENT DEVELOPMENT /h3ulliCreate a positive, collaborative, engaging and high-performing environment for the sales team /liliInspire a client-centric mindset /liliPromote a culture of learning within the team by ensuring regular skills coaching, brand education, product knowledge and competitor awareness /liliDevelop strategies to improve individual and team performance /liliIdentify high-potential Sales Ambassadors and develop them for career evolutions within the brand /li /ulh3FINANCIAL CONTROL REPORTING /h3ulliEnsure timely qualitative and quantitative business reports /liliConstantly monitor KPIs and define and implement action plans to achieve targets /liliManage the staff incentive and commission reports /liliEnsure inventory is properly maintained, secured and accounted for via regular stock-take and product maintenance /liliCompliance with procedures and with legal, fiscal and customs regulations /li /ulh3STORE MANAGEMENT AND OPERATIONS /h3ulliResponsible for maintaining a high level of display, visual merchandising, and Boutique condition and environment, in coherence with Brand guidelines /liliAct as the “face” of the Boutique and as Brand Ambassador in and outside of Boutique /liliBuild Brand and Boutique awareness and equity /liliDemonstrate brand ambassadorial skills, at any given time, with partners, prospects and clients /liliMaintain professional and respectful relationships with service suppliers or boutique neighbors /liliComply with Group and Brand procedures /liliOversee store stock /li /ulh3EXPERIENCE BACKGROUND /h3pMinimum 5 years’ experience working in a luxury environment at management level (Experience in store management is a strong plus) Background in sales, luxury retail, banking, automotive, high-end hospitality industries (experience within luxury watches and high-end jewelry industries highly desirable) Languages: French and English, any additional language would be a plus /ph3KNOWLEDGE SKILLS /h3ulliStrong knowledge of the luxury industry and our competitors /liliDemonstrate the ability and willingness to make a difference and challenge the status quo /liliEntrepreneurial mindset with proactive business acumen /liliYou are agile and adaptable in an ever-changing environment /liliYou know how to create loyal clients and easily create personal relationships, ideally you already have a network of local clients in Geneva/Switzerland /liliYou love creating memorable experiences for customers and are ready to go the extra mile for the client /liliAbility to communicate effectively and positively to a range of different business stakeholders /li /ulpYou are agile and adaptable in an ever-changing environment You know how to create loyal clients and easily create personal relationships, ideally you already have a network of local clients in Geneva/Switzerland You love creating memorable experiences for customers and are ready to go the extra mile for the client Ability to communicate effectively and positively to a range of different business stakeholders In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big. /p /p #J-18808-Ljbffr