The Customer Service Coordinator will coordinate day‑to‑day customer service activities, including handling client inquiries, processing orders, and ensuring smooth internal processes to deliver optimal service. Responsibilities
Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders through the entire ordering and return process. Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments. Provide first‑level support and troubleshoot and resolve customer issues and complaints. Train business partners on processes and ensure compliance. Collaborate with team members and departments to provide the best customer experience. Maintain and update customer records and databases. Contribute to the implementation of new service‑related business programs. Support product launches and participate in project teams. Continuously improve workflows and processes. Assist in and hold presentations in workshops, if requested. Propose ideas on systems and process methods to improve deliverables. Qualifications
Experience in a service‑orientated role, preferably within a global or multinational company. Experience in Medtech is a plus. Strong computer skills – ERP, CRM (Oracle/SAP, Salesforce), web‑based programs; proficiency in MS Office. Fluent business proficiency in English and good German language skills; other Central Europe languages are a plus. Ability to prioritize tasks, set personal deadlines, and thrive in an agile, cross‑country team environment. Positive, empathic attitude and a clear understanding of customer needs. Proactive, independent, and flexible team worker. Excellent communication and personal interaction skills; positive phone demeanor and proven ability to interact effectively with customers and colleagues. Process‑oriented, highly organized, and able to carry out tasks constructively. Minimum high‑school diploma and a completed vocational qualification in business administration or equivalent secondary education. Fast learner, open to change, able to solve complex problems, and dedicated to more efficient ways of working. Cultural sensitivity and awareness. Ideally project or process management skills. Benefits
Salary aligned with market rates, commensurate with qualifications and experience. Additional bonus compensation. Yearly salary increases. Job ticket. Sodexo vouchers. Flexible working hours and up to 40% remote work. Fresh fruit basket and free hot & cold drinks. Regular employee events. Ergonomic and modern working environment. Career development opportunities. Cochlear Academy training, including extensive onboarding. For legal reasons, this position is classified in GroupE of the collective agreement for trade.
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Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders through the entire ordering and return process. Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments. Provide first‑level support and troubleshoot and resolve customer issues and complaints. Train business partners on processes and ensure compliance. Collaborate with team members and departments to provide the best customer experience. Maintain and update customer records and databases. Contribute to the implementation of new service‑related business programs. Support product launches and participate in project teams. Continuously improve workflows and processes. Assist in and hold presentations in workshops, if requested. Propose ideas on systems and process methods to improve deliverables. Qualifications
Experience in a service‑orientated role, preferably within a global or multinational company. Experience in Medtech is a plus. Strong computer skills – ERP, CRM (Oracle/SAP, Salesforce), web‑based programs; proficiency in MS Office. Fluent business proficiency in English and good German language skills; other Central Europe languages are a plus. Ability to prioritize tasks, set personal deadlines, and thrive in an agile, cross‑country team environment. Positive, empathic attitude and a clear understanding of customer needs. Proactive, independent, and flexible team worker. Excellent communication and personal interaction skills; positive phone demeanor and proven ability to interact effectively with customers and colleagues. Process‑oriented, highly organized, and able to carry out tasks constructively. Minimum high‑school diploma and a completed vocational qualification in business administration or equivalent secondary education. Fast learner, open to change, able to solve complex problems, and dedicated to more efficient ways of working. Cultural sensitivity and awareness. Ideally project or process management skills. Benefits
Salary aligned with market rates, commensurate with qualifications and experience. Additional bonus compensation. Yearly salary increases. Job ticket. Sodexo vouchers. Flexible working hours and up to 40% remote work. Fresh fruit basket and free hot & cold drinks. Regular employee events. Ergonomic and modern working environment. Career development opportunities. Cochlear Academy training, including extensive onboarding. For legal reasons, this position is classified in GroupE of the collective agreement for trade.
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Kontaktdaten:
C62 Cochlear Austria GmbH (Austria) Recruiting-Team
