Overview
In this role you support EUCOM DoD objectives from Stuttgart, deploying and maintaining Windows desktop environments and IT services. You will manage incidents end-to-end, provide remote and on-site assistance, and contribute to knowledgebases and standardization efforts. The position balances hands-on desktop support with collaboration across teams to resolve complex issues and ensure service levels are met. A TS/SCI clearance and travel to Europe are required, offering meaningful work serving national defense.
Leistungen / Benefits
- competitive compensation
- flexible time off
- robust learning resources
- healthcare
- retirement and financial benefits
- continuing education opportunities
Verantwortungsbereiche
- Collect and track incidents and requests from identification to resolution
- Triage, research, and resolve basic incidents related to software and infrastructure
- Escalate to product lines or specialists when needed; maintain SLA adherence
- Document resolutions and update knowledge bases and self-help resources
- Provide remote/onsite support for desktop hardware, software, and peripherals
- Mentor/train other Computer Support Administrators when required
- Provision and maintain mobile devices and support multiple devices/configurations
- Configure and troubleshoot infrastructure services (FTP, IIS, DNS, DHCP, GPOs) and Windows 10 Enterprise systems
- Coordinate hardware/software installation, data migration, and vendor communications
- Create technical documentation and support for dispersed Windows networks and ensure timely equipment readiness
- Travel to DoD customer sites; ensure secure, business-like communication with clients and users
Zentrale Anforderungen
- Top Secret/SCI clearance
- BA/BS + 3 years of specialized experience or AA/AS + 7 years specialized or major cert + 7 years specialized or 11 years total experience
- Modern Desktop Administrator Associate or Microsoft Certified Systems Administrator (MCSA)
- CompTIA Security+ (IAT II or greater)
- customer service orientation
- problem-solving mindset
- clear written and verbal communication
- Windows 10 Enterprise environments
- desktop hardware and peripherals
- remote support tools
Computer Support Administrator in Leipzig Arbeitgeber: Caci International
CACI ist ein hervorragender Arbeitgeber, der eine Kultur der Integrität und des Vertrauens fördert. Mit einem starken Fokus auf kontinuierliches Wachstum und innovativen Technologien bietet CACI seinen Mitarbeitern die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sowohl persönliche als auch berufliche Entwicklung unterstützt. Die flexiblen Arbeitszeiten und umfassenden Sozialleistungen machen CACI zu einem attraktiven Arbeitsplatz für alle, die bedeutungsvolle und erfüllende Karrieren anstreben.
