Account Manager (Medical Communications)

Overview

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications.

We are seeking an Account Manager (AM) who thrives in a client-facing environment and is comfortable wearing more than one hat.

The AM will independently manage accounts and standard projects, while supporting complex accounts under senior guidance, and ensure that organisational KPIs and client expectations are met.

While the role is primarily focused on Account Management, it also encompasses event management responsibilities.

If you bring event experience, all the better and if not, we will support you in building it.

What we care about most is your background in medical communications and the attitude you bring to work.

Location & Work Model

This role is based in Meggen, Switzerland, on a hybrid model with a minimum of 1 day per week in the office.

We welcome applications from candidates currently based anywhere in Europe who are open to relocating to Switzerland.

Please note that relocation support is not provided as part of this offer.

Responsibilities

• Serve as the day-to-day point of contact for assigned accounts and events, building strong, trust-based client relationships and providing consultancy across the full event lifecycle.
• Support the development and execution of Key Account Plans, scopes of work, and engagement strategies, while identifying organic growth opportunities within existing accounts and supporting the senior team on proposals.
• Monitor project timelines, quality, and financials, maintain accurate CRM records, and ensure monthly reporting is accurate and up to date.
• Collaborate with Medical Account Leads and senior Client Service colleagues to ensure alignment between scientific content, event logistics, and strategic account objectives.
• Proactively gather client feedback, flag risks early, capture post-event learnings, and contribute to the continuous improvement of delivery standards and account health.
• Coordinate with external agencies and vendors including registration partners, travel agencies, venues, and production suppliers to ensure aligned timelines and quality delivery.
• Manage participant communications, registration tracking, hotel and travel coordination, HCP communication, contract administration, and honouraria coordination in full compliance with FMV principles and applicable transparency regulations.
• Travel to events and client meetings as required (may include weekend travels).

Qualifications and Prerequisites

• Native or near-native proficiency in both German and English.
• Bachelor’s degree with experience in medical communications or the pharmaceutical industry, with at least 2+ years in an agency, ideally as a Senior Account Executive or 3+ years in project/account management.
• Strong understanding of the medical communications landscape, including governing body guidelines.
• Proven ability to manage multiple accounts and projects simultaneously with a high level of organisation and attention to detail.
• Commercially aware with an understanding of KPIs, financial reporting, and account performance metrics.
• A confident communicator who builds relationships with ease, remains calm under pressure, and takes ownership of their work.
• Enthusiasm for events and a willingness to develop expertise in event logistics and delegate management; prior experience is a plus but not required.
• Comfortable with Microsoft Office (including Microsoft Project), and open to working with AI tools and digital platforms.

Benefits of this Role

• 6 weeks of annual leave plus public holidays.
• Flexible working hours based on a 41-hour full-time week.
• Full employer-paid coverage for non-occupational accident insurance and daily sickness benefits.
• A company mobile phone to keep you connected.
• Business travel insurance.
• Free office parking.
• SBB Half-Fare Pass for hybrid workers.
• Free coffee, tea, and water in the office.
• Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed.

We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

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