Chief, District 4 IT Operations

Job Description and Duties

Under the general direction of the Branch Chief, Information Technology Manager II, IT District Operations, the incumbent serves as the Chief for the District 4 IT Office. The incumbent oversees the Desktop Support, System Support, and Business Service Operations Units. These IT operations are staffed by IT professionals in various classifications ranging from Information Technology Associate to Information Technology Supervisor II. These professionals are responsible for end‑user desktop and mobile computer support, Local Area Network support, Server Hosting, Storage Management, IT Procurement, Asset Management, etc. The incumbent has full management responsibility for the standards, processes, and procedures for the analysis, design, implementation, maintenance, operation, and procurement of hardware and software for desktops and mobile devices. The incumbent also has full management responsibility for organizing, planning, coordinating, directing, and controlling all activities associated with the day‑to‑day IT operations of the District 4 Oakland Office and its supported region.

Working Conditions

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in‑person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Minimum Requirements

• Two years of experience as an Information Technology Supervisor I; or
• One year of experience as an Information Technology Supervisor II; or
• Six years of information technology experience performing a variety of progressively responsible technical, analytical, or supervisory tasks in support of computer systems or services in one or more of the major six domains or a closely related or emerging IT field.
• At least two years of experience shall include performance of highly specialized work in a lead capacity on highly complex or specialized information technology systems or services, or in a progressively responsible supervisory capacity over highly complex or specialized information technology systems or services.
• A master's or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience.
• A bachelor's degree from an accredited college or university may substitute for three years of the required general information technology experience.
• An associate's degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution.
• When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work.

Department Information

Caltrans Mission: Improving lives and communities through transportation.

Caltrans Vision: A thriving and connected California.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.Caltrans Director’s EEO Policy and EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Email will be the primary form of communication for this position. Please ensure you have a valid email address on your application.

Special Requirements

Pursuant to California Code of Regulations § 549.90, this position will be filled via the California Department of Transportation Managerial Selection Process (MSP) process.

This process provides for examination and job‑selection specific to each position and consistent with the knowledge, skills, and abilities of the classification.

Please read the entire job posting before applying for this position.

This is a Caltrans Open examination.

All applicants must meet the minimum qualifications by the final filing date to participate in the examination.

Minimum Qualifications:
Two years of experience as an Information Technology Supervisor I; or
One year of experience as an Information Technology Supervisor II; or
Six years of information technology experience performing a variety of progressively responsible technical, analytical, or supervisory tasks in support of computer systems or services in one or more of the major six domains or a closely related or emerging IT field.
At least two years of experience shall include performance of highly specialized work in a lead capacity on highly complex or specialized information technology systems or services, or in a progressively responsible supervisory capacity over highly complex or specialized information technology systems or services.
A master's or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience. A bachelor's degree from an accredited college or university may substitute for three years of the required general information technology experience. An associate's degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution.
When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work.

This examination will utilize an evaluation of each candidate’s experience and education (E&E) compared to a standard developed from the Class Specification. For this reason, it is especially important that each candidate take special care in accurately and completely filling out his or her State application (STD. 678). List all experience relevant to the “Minimum Qualifications”.

This examination will not establish a civil service list; therefore, candidates will not have the ability to transfer their eligibility to other departments. Candidates will be notified of their examination results.

Note: If using Out of Class (OOC) experience, you must submit a copy of your signed and approved OOC documentation. Failure to do so may result in your OOC experience not being considered during the evaluation process of this examination.

Education: If using your college education to meet the minimum qualifications, college transcripts must be submitted with your application and SOQ. Unofficial transcripts will be accepted for entrance into the examination; however, official transcripts may be required prior to appointment.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Roberto Moreno
(279) 234-2408
Roberto.Moreno@dot.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.

EEO Contact:
Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant’s education and experience meet the evaluation criteria below and qualify them for the position.

Responses to the SOQ must be submitted on the Department of Transportation's MSP Statement of Qualifications Form (PM-0504). Any SOQ responses that are not submitted on the PM-0504 will not be scored. Each box provided for your response has been limited to 2000 characters.

Each question will be scored individually, therefore, candidates must provide detailed and specific examples, from their professional experience, education, and training, that directly answer each of the SOQ questions. The SOQ will be utilized as screening criteria for the hiring interview only and will not be used for the purposes of examination. Additional documents to supplement the PM-0504 will not be reviewed during the SOQ scoring. To learn about the Statement of Qualifications form (PM-0504) and screening process, the PM-0504 SOQ Form can be found in the Required Application Package Documents section of this advertisement.

The Statement of Qualifications must address the applicant’s qualifications relative to the following:

1. Describe your Information Technology (IT) education and experience that have prepared you for this IT management position.
2. Describe your leadership experience in overseeing complex IT operations, including your responsibilities concerning staff size, supervision, annual budgets, customer base, site management, IT systems, contracts, and the lifecycle management of assets.
3. Describe your expertise in managing IT services in a highly distributed environment, focusing on the size and complexity in terms of Wide Area Network (WAN), Local Area Network (LAN), and the number of business programs and disciplines involved.

Additional Information

Veterans’ Preference will be granted for this examination. In accordance with Government Codes 18973.1 and 18973.5, whenever any veteran, or widow or widower of a veteran achieves a passing score on an open examination, he or she shall be ranked in the top rank of the resulting eligible list. Veteran status is verified by the California Department of Human Resources (CalHR). Instructions on how to apply for Veterans' Preference are on the Veterans' Preference for Examinations form (CalHR 1093).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.