Senior Technical Productivity Manager

We are Camunda – where your work will have real impact ! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs orchestrate their most critical processes to drive digital transformation.

In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate.

And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

What you’ll be doing:

• Collaborating with CS Global Leadership team in identifying skill and enablement gaps and creating enablement resources to overcome these gaps.
• Driving execution of all Productivity/ Enablement programs from a technical perspective.
• Aligning with People team leadership program to work with Support, Pre-Sales/ Consultants leaders to increase leadership capability.
• Driving onboarding process and plan for Support, Pre-Sales/ Consultants and tracking and reporting on new hire progress.
• Working with Support, Pre-Sales/ Consultants on specific 1:1 coaching related to their productivity and skill gaps.
• Collaborating with Product & product marketing teams and marketing to build programs/ assets that will ensure the Field teams have a deep understanding of product features, functionalities, use cases and positioning and how to present these in customer conversations.

What you bring:

• Ability and/or willingness to use our product.
• 7+ years of relevant work experience with progressive responsibility in customer-facing, post-sales functions such as Pre-sales, technical account management, consulting services and/or product support.
• Experience establishing, curating and operating scaled delivery frameworks, playbooks and associated delivery assets to equip customer-facing teams at scale with the tools to be efficient and successful in guiding and supporting our customers.
• Experience in developing, orchestrating and delivering enablement programs (plays, campaigns, education training, courses, coaching, etc.) with extra emphasis on driving adoption, completion, tracking and correlations to ROI.
• Deep understanding of the post-sale lifecycle (onboarding, adoption, value realization, advocacy and renewal).
• Strong analytical and problem-solving skills, with experience in A/B testing, data analysis, and making data-driven decisions to improve customer and business outcomes.
• Strong communication and interpersonal skills, with ability to tactfully manage customer challenges and escalations and to lead cross-functional initiatives.
• Strong capability and willingness to drive cross-functional collaboration.

Nice to Have:

• Prior experience with Camunda or other process automation or orchestration technologies.
• Familiarity with professional services delivery, high-level software development, cloud computing, DevOps concepts.
• Ability to hold value-based conversations with customers on how technology helps them succeed while capturing the value of Camunda’s tech and services to them.
• Experience in instructional design software, like Articulate 360, and LMS.
• Experience working in enablement platforms (like Mindtickle, Highsport, etc.).

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camunda located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role.

• United States: $126,000.00 to $189,000.00
• Germany: €83,800.00 to €125,700.00
• United Kingdom: £81,700.00 to £122,500.00
• Singapore: S$156,500.00 to S$234,800.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

• A remote by design culture, we believe talent is global!
• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda.
• A home office equipment budget and the choice of hardware.
• We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive.
• Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
• Every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

Everyone is welcome at Camunda. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer.

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out:

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