Helpdesk Analyst, Information Technology

Helpdesk Analyst, Information Technology

Join to apply for the Helpdesk Analyst, Information Technology role at Canadian Solar Inc.

Helpdesk Analyst, Information Technology

Join to apply for the Helpdesk Analyst, Information Technology role at Canadian Solar Inc.

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Main Responsibilities

• Develop and maintain positive relationships while always striving to attain the highest level of customer service and satisfaction
• Respond and follow up on all internal IT tickets submitted via phone, email, instant chat, and walk-up requests
• Provide support for Microsoft operating systems and applications, and other CSI standard software packages
• Provide first-level IT support for Windows, Microsoft Office 365, and a variety of other applications
• Administer and provide onsite and remote support including maintenance and upgrades to the file servers, workstations, wiring topology, switches, back-up system, printers, and print servers
• Administer and support the network communication systems used for customer support and software updates
• Manage software installation, upgrades, patches, and problem fixes
• Manage system changes including testing, scheduling, and production implementation in compliance with the approved change control process
• Ensure proper registration of license keys and licensing compliance, participate in auditing of client licensing
• Ensure all requests are tracked and logged in accordance with incident and service request management procedures
• Coordinate problem resolution with other IT support teams to ensure timeliness (e.g., Business Systems, Corporate infrastructure)
• Work independently and within a global support team supporting local and remote users
• Investigate and implement solutions to technical issues independently
• Implement strategies and infrastructure enhancements to improve device and service reliability, security, and performance
• Identify recurring technical issues and propose solutions to address root causes
• Communicate opportunities for improved hardware, software, and support resource utilization, including standardization
• Other projects, office, and administrative duties as assigned

Competencies

• Analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proactive, results-driven with a pragmatic mindset and strong sense of urgency
• Hands-on approach, down-to-earth mentality, and ability to work autonomously under pressure

Languages

• English & German
• Please submit your CV in English

Location

• Munich

Your backpack is filled with

• Bachelor’s degree or equivalent work experience in computers, networking, and information systems
• 3-5 years’ experience in an IT Support role
• Knowledge of troubleshooting Microsoft Enterprise server software, Microsoft 365, Intune Autopilot, MDM, Windows Active Directory, Azure Entra ID, Windows Server, Exchange, and other cloud desktop infrastructure
• Hands-on experience troubleshooting hardware like PCs, network printers, iPhones, and basic Android devices
• Experience installing and configuring Windows OS, networked printers, and business applications
• Relevant experience in systems administration and operations preferred
• Industry certifications such as CompTIA A+, ITIL, Server+; Microsoft Azure Foundation Certification preferred
• Basic knowledge of VMWare, Hyper-V, and Data Storage systems
• Experience with AV and videoconferencing setup and troubleshooting
• Experience with IT support ticketing systems (Managed Engine, Freshservice, ServiceNow, etc.)

Contact

Let’s make a difference together – Apply now!
Questions? Our HR team is here for you: .
Canadian Solar EMEA GmbH | Human Resources | Radlkoferstr. 2 | 81373 München |

About Us

Canadian Solar is committed to innovation in solar energy, helping to fight climate change and build a sustainable future. Our international environment fosters collaboration, diversity, and growth, inspiring over 18,500 talented individuals to excel. Join us and help shape the energy of the future.

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