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- Aufgaben: Lead and coordinate responses to major incidents impacting business operations.
- Arbeitgeber: Join Capgemini, a global leader in tech transformation with 340,000 diverse team members.
- Mitarbeitervorteile: Enjoy a collaborative work culture and opportunities for career growth.
- Warum dieser Job: Make a real impact by helping organizations navigate critical incidents and improve processes.
- Gewünschte Qualifikationen: 4 to 6 years of experience in incident management required.
- Andere Informationen: This is a permanent position based in Mumbai.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Major Incident Management | 4 to 6 years | Pan India
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description – Grade Specific
The Major Incident Manager is responsible for overseeing and coordinating the response to critical incidents that have a significant impact on business operations. The role involves leading cross-functional teams, ensuring effective communication, and implementing incident management best practices to minimize the impact of disruptions.
Primary Responsibilities
- Rapidly assess and identify major incidents, classifying their impact and urgency.
- Collaborate with relevant teams to gather information and understand the scope of the incident.
- Lead and coordinate cross-functional teams during the resolution of major incidents.
- Prioritize and allocate resources effectively to address critical issues promptly.
- Maintain a centralized incident log and track resolution progress.
- Establish and maintain effective communication channels with stakeholders, including executives, IT teams, and end-users.
- Provide regular updates on the incident status, resolution progress, and expected timelines.
- Conduct thorough root cause analysis for major incidents to prevent recurrence.
- Work with relevant teams to implement corrective actions and improvements.
Documentation
- Document incident details, resolution processes, and post-incident reports.
- Contribute to the development and maintenance of incident management procedures.
- Identify areas for improvement in incident management processes.
- Collaborate with teams to implement changes and enhancements to prevent future incidents.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Ref. code: 157667
Posted on: 19 Feb 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location: Mumbai (ex Bombay), IN
Brand: Capgemini
Professional Community: Cloud Infrastructure Management
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Major Incident Management | 4 to 6 years | Pan India| Arbeitgeber: Capgemini
Kontaktperson:
Capgemini HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Major Incident Management | 4 to 6 years | Pan India|
✨Tip Number 1
Familiarize yourself with major incident management frameworks and best practices. Understanding ITIL or similar methodologies will give you a solid foundation to discuss your approach during interviews.
✨Tip Number 2
Highlight your experience in leading cross-functional teams. Be prepared to share specific examples of how you've successfully coordinated responses to critical incidents in the past.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you keep stakeholders informed during incidents. Effective communication is key in this role, so think of examples where you’ve excelled in this area.
✨Tip Number 4
Research Capgemini’s recent projects and initiatives in incident management. Showing that you understand their business and how you can contribute will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Major Incident Management | 4 to 6 years | Pan India|
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Major Incident Manager. Familiarize yourself with incident management best practices and the specific requirements mentioned in the job description.
Tailor Your CV: Customize your CV to highlight relevant experience in incident management, leadership, and cross-functional collaboration. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to manage critical incidents effectively. Mention specific examples from your past experiences that demonstrate your skills and achievements in similar roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei Capgemini vorbereitest
✨Understand Major Incident Management
Make sure you have a solid grasp of what Major Incident Management entails. Be prepared to discuss your experience in assessing and classifying incidents, as well as how you've led cross-functional teams in the past.
✨Showcase Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've maintained communication with stakeholders during critical incidents and how you ensured everyone was informed about the status and resolution progress.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've conducted root cause analysis and implemented corrective actions. This will demonstrate your ability to not only manage incidents but also prevent them from recurring.
✨Familiarize Yourself with Documentation Practices
Since documentation is a crucial part of incident management, be ready to talk about your experience with maintaining incident logs and post-incident reports. Highlight any improvements you've made to documentation processes in previous roles.
