▪ The role holder demonstrates competence in all role requirements (repair, replace, recalibration and flat glass cutting) and consistently delivers all operational responsibilities to contribute to team goals▪ Works independently on any type of vehicle without supervision or support from a team leader▪ Delivers great customer service by understanding and responding to all customer needs, managing expectations and balancing priorities▪ Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) ▪ Role models proactive engagement in complying with all policies, standards, and procedures with particular focus on the management of Health and Safety compliance▪ Proactively contributes to engaging the team in meeting and exceeding KPIs▪ Mentors and supports other technicians
