Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Be the go-to person for customer requests and ensure smooth communication.
- Arbeitgeber: Join MacGregor, a leader in sustainable maritime solutions with a strong global presence.
- Mitarbeitervorteile: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Warum dieser Job: Make a real impact on customer satisfaction while working in a dynamic and collaborative culture.
- Gewünschte Qualifikationen: Proficiency in MS Office, G-suite, and ERP systems; strong communication skills in English and German.
- Andere Informationen: This role is based in Hamburg, Germany, and applications are open until the end of December.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
Are you passionate about building strong relationships, managing customer requests, and delivering exceptional service while adapting to their changing needs? MacGregor is looking to hire an ambitious and proactive candidate to join our Customer Experience team.
This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Hamburg, Germany .
Key responsibilities
- First point of contact for customer requests, ensuring timely responses and gathering necessary input from colleagues
- Manage quotes, customer deliveries, and resolve order challenges
- Confirm and send delivery instructions, maintaining proactive customer communication
- Build strong relationships to understand customer needs and take ownership of challenges, collaborating to deliver on promises
- Log and address claims, complaints, and non-conformances, working with colleagues to resolve issues and improve processes
- Process customer orders accurately and seek support from CX specialists and TL for customer needs
- Escalate urgent cases and perform additional duties as assigned by the manager
What you’ll need to succeed
- Proficient in MS Office, G-suite and ERP (SAP, Salesforce) knowledge is an asset
- Knowledge of product, business, market and customer needs
- Interpersonal, communicational, and listening skills
- English language – both verbal and written
- German language – both verbal and written
- Self-motivated, organized, and skilled in time management
- Customer-focused, problem solver, and accountable
- Compliant with safety and controls standards
What we offer
- Competitive salary and benefits package
- Opportunities for career development and professional growth
- A collaborative and supportive work environment
- The chance to make a real difference in customer satisfaction and operational success
Interested to join?
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply by the end of December!
#J-18808-Ljbffr
Customer Experience Advocate Arbeitgeber: Cargotec Oyj
Kontaktperson:
Cargotec Oyj HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Experience Advocate
✨Tip Number 1
Familiarize yourself with MacGregor's products and services. Understanding the specifics of what we offer will help you engage more effectively with customers and demonstrate your commitment to their needs.
✨Tip Number 2
Brush up on your ERP knowledge, especially SAP and Salesforce. Being proficient in these tools will not only make you more efficient but also show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills in both English and German. Since this role requires strong interpersonal skills, being able to communicate clearly and effectively in both languages will set you apart.
✨Tip Number 4
Showcase your problem-solving abilities during the interview. Think of examples from your past experiences where you successfully managed customer requests or resolved issues, as this will highlight your customer-focused mindset.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Experience Advocate
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Advocate position at MacGregor. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, relationship management, and problem-solving. Emphasize your proficiency in MS Office, G-suite, and any ERP systems you are familiar with, such as SAP or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to build strong relationships. Mention specific examples from your past experiences that demonstrate your skills in managing customer requests and resolving issues.
Highlight Language Skills: Since the role requires proficiency in both English and German, make sure to clearly state your language skills in your application. If you have any certifications or relevant experiences that showcase your language abilities, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Cargotec Oyj vorbereitest
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for building strong relationships and delivering exceptional service. Share specific examples from your past experiences where you successfully managed customer requests or resolved challenges.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you faced customer complaints or non-conformances. Highlight how you approached these issues, collaborated with colleagues, and ultimately improved processes to enhance customer satisfaction.
✨Familiarize Yourself with Relevant Tools
Since proficiency in MS Office, G-suite, and ERP systems like SAP or Salesforce is important, be ready to talk about your experience with these tools. If you have any specific achievements using them, make sure to mention those.
✨Communicate Effectively in Both Languages
As the role requires proficiency in both English and German, practice discussing your experiences in both languages. Be prepared to switch between them during the interview if necessary, showcasing your bilingual communication skills.
