B2C Operations Manager (m/f/d)

Your mission

As a B2C Operations Manager, you are at the heart of ensuring seamless, reliable, and efficient operational processes that directly impact customer satisfaction and business success within the B2B & B2C area. With a strong focus on shipping, warehouse operations, and dispute resolution, your goal is to drive excellence across the entire post-purchase journey. By leveraging data insights and fostering cross-functional collaboration, you will enhance performance, reduce operational friction, and elevate service quality.

Your responsibilities

• Oversee all shipping and logistics processes to ensure timely, accurate, and cost-efficient delivery of orders.
• Manage warehouse operations with a focus on productivity, inventory accuracy, and continuous process improvement.
• Handle dispute and revoke management processes, ensuring fast, fair, and solution-oriented outcomes for customers.
• Coordinate legal and tax-related communications, ensuring full compliance and proactive handling of potential issues.
• Own operational improvements in technology and tooling to support quality, scalability, and reliability.
• Work closely with cross-functional teams (e.g., Customer Success Support, Tech) to optimize workflows and ensure smooth end-to-end operations.
• Use data to monitor and assess operational performance, identify trends, and inform strategic decisions.
• Design and implement cost-saving initiatives across shipping, warehouse, and customer operations—without compromising service quality.
• Identify operational risks early and implement mitigation strategies to safeguard business continuity and customer trust.

Your profile

• You have 2+ years of proven experience in a Customer Operations or a similar Operations-facing position.
• You enjoy providing valuable feedback to your team, adjusting your work based on quarterly feedback, and actively pursuing additional insights for personal and team development.
• You excel at managing a busy workload, supporting and guiding team members to ensure smooth workflows for our customers.
• You take an active role in projects, guide your peers, and eagerly tackle problems, always seeking ways to improve and grow.
• You are a team player who respects and contributes to fostering a positive work environment while agilely handling challenges.
• You are fluent in English; German is a nice-to-have.

Why us?

• An inclusive company culture and extremely motivated people
• High impact and responsibility in a very successful and fast-growing company and brand
• Strong management team with proven track record in successful startups to learn from
• A competitive compensation and 100% fully supported company equipment
• A high learning curve with all the possibilities for personal growth and professional development
• No walls, no limits, no bureaucracy just unlimited potential
• The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
• To learn more about our vibrant company culture feel free to visit our Career & Culture page.

About us

Carly is a cartech company improving car repair and maintenance for millions of car fans worldwide. We provide curated repair and maintenance knowledge and package it in a suitable format. With the help of our product, our customers receive actionable advice. They can then cover a large part of their repair and maintenance on their own, placing them back in control over their vehicles.

While we have been steadily growing and providing new services to our customers over the past years, there is still so much to do, and you can help us achieve it. So join us in our central Munich offices and help us bring joy to more car fans worldwide.

What is Carly\’s purpose?

Carly pairs real-time data with mechanical expertise to improve car fans\‘ repair and maintenance experiences. Our aim is to Share Knowledge, Deliver Relevance and Provide Joy to car fans and people with car issues.

What is Carly\’s vision?

We want to be top of mind for car fans regarding repair and maintenance. Be a part of our driven team and conquer the automotive world with us!

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