Aftermarket Solutions Rep in Genf

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who we are At Caterpillar, we’recommittedto our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovatingto discover the breakthroughs necessary for tomorrow’s growth. Through it all, we areone team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about theCaterpillar Experience.

About Customer SolutionsGrowthRegions Division The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team,alongsidedealers,willengage more closely withcustomers,to create,customizeand adapt solutionsto meet their needsbyleveragingtheextensive range ofofferings available todayacrossproductsandservices, digitalandtechnology, rentalandused, and financing.The division willbe regionally on the unique needs of customers in core regions, focusedon Americas North, Europe, Japan, Australia and New Zealand.

Role Summary The European Sales and Marketing team within the Customer Solutions Core Division is focused on delivering profitable growth through sales, marketing, and services that meet and exceed customer expectations. We have an exciting opportunity for you to join the team as an Aftermarket Sales Representative covering France. In this role, you will drive services revenues growth for the Constructions Industries Aftermarket business in your assigned territory in line with CI strategy, communicated targets and by following established sales processes focused on the end customer. This role engages and collaborates with dealers and customers and requires an ability to quickly understand and address customer needs to capture parts revenue opportunity. Relationship management skills, capability to prioritize and deliver results in a fast-paced environment and willingness to travel frequently to visit dealers and customers onsite are some of the critical success factors of the role.

What you do Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement. Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed. Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products. Understanding of business model and identification of customer opportunities within assigned territory leading to the development of tailored end-to-end customer solutions in partnership with other internal teams and dealers.

Key Skills For Your Successful Assignment

• Value Selling: ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Business Development: ability to explore and develop potential areas of business growth for the organization.
• Customer Focus, Relationship Management and Effective Communications: ability to establish and maintain healthy working relationships with clients, vendors, and peers and adjust communications means to engage diverse internal and external audiences with a customer service mindset.
• Aftermarket and Industry knowledge: Aftermarket Product and Solutions knowledge as well as understanding of the business environment and competitive landscape are required.
• Negotiation skills: ability to negotiate across the organization and with external vendors and clients in Languages: fluency in French in addition to English

What Will Put You Ahead

• This role requires 50% business travel on average (mostly within assigned territory)
• 5+ years of experience in sales & marketing areas involving direct collaboration with dealers and/or customers
• Strong business acumen

Additional Information

• Visa sponsorship is NOT available for this position
• A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
• Swiss residency is required for this position.

Posting Dates

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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