Company Description
cBrain is an international software engineering company headquartered in Copenhagen, Denmark and listed on Nasdaq OMX. The company helps government organizations transform paper-based bureaucracy into efficient digital processes, enabling smarter, faster, and more reliable ways of working. cBrain’s standard software platform, cBrain F2, supports comprehensive digitization of work and knowledge processes and serves as a production platform for government operations. Their innovation approach focuses on user experience and practical application, ensuring solutions meet real-world needs and support sustainable societies. cBrain combines a strong theoretical foundation with deep practical experience to deliver measurable efficiency improvements to its customers.
Role Description
This full-time, on-site Product Specialist role is based in Berlin and focuses on supporting customers in achieving maximum value from cBrain’s software solutions. The Product Specialist will work closely with clients to understand their workflows, demonstrate product capabilities, and configure solutions that align with organizational needs. Day-to-day responsibilities include conducting product presentations and trainings, handling product-related inquiries, gathering and analyzing user feedback, and collaborating with internal teams to drive product enhancements. The role also involves assisting with customer onboarding, supporting sales efforts through product expertise, and contributing to documentation and best practices that improve adoption and user satisfaction.
Qualifications
- Product expertise and specialization skills, including experience working as a Product Specialist or in a similar product-focused role.
- Strong analytical skills for understanding customer processes, interpreting data, and translating insights into product improvements.
- Clear and professional communication skills for engaging with diverse stakeholders, presenting complex concepts, and creating user-friendly documentation.
- Customer service skills, with the ability to build trust, handle inquiries efficiently, and provide proactive support to end users.
- Sales-related skills, such as supporting demos, identifying customer needs, and collaborating with sales teams to highlight product value.
- Experience with enterprise software, digital transformation, or public sector solutions is an advantage.
- Ability to work on-site in Berlin and collaborate in cross-functional, international teams.
- Relevant education in business, IT, engineering, or a related field, or equivalent practical experience.
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