Site Lead / General Manager

CBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000 employees. In Switzerland, the GWS division provides technical, infrastructural and commercial facility management services for clients from various industries.

For our growing Facility Management organization at a client in the financial services industry in Zürich, we are looking for a:

Site Lead / General Manager

About the Role:

As a CBRE Site Lead / General Manager, you will manage many functions of building operations and maintenance for a facility, campus, or portfolio of buildings. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

As part of this role, you will also be responsible for the management of a workplace experience model covering all aspects of Hospitality and Document Management Services for our client. This includes a small team assigned to meetings, events & conferencing, mailroom and other document management tasks.

Your main tasks:

1. Provide formal supervision to employees. Track the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
2. Coordinate and manage the team\’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
3. Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
4. Oversee small site projects as needed.
5. Ensure seamless execution of all client and guest services including Front of House services, Janitorial, Food & Beverage, Event Management and Document Management.
6. Oversee the delivery of Hospitality services (self-performed or via third-party provider) and manage the commercial relationship with third-party vendors.
7. Manage Client complaints and requests in a prompt and courteous manner, resolving issues to the satisfaction of the business.
8. Maintain positive client relationships and conduct meetings on facility issues.
9. Prepare and manage operating budgets and variance reports for relevant service lines.
10. Perform facility quality assurance inspections/audits following local, state, and federal regulations. Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
11. Create environmental health and safety procedures for facilities.
12. Develop and document all site Standard Operating Procedures.
13. Improve and change existing methods, processes, and standards within job discipline.
14. Develop vendor relationships and oversee invoicing procedures. Review and approve purchase orders for the procurement of parts, services, and labour.
15. Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
16. Lead by example and model behaviours that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
17. Identify and solve technical and operational problems of complexity.
18. Understand and recognize the broader impact across the department.

Your profile:

1. Bachelor\’s Degree preferred with 5 – 8 years of relevant experience in Facilities Management or Hospitality essential. In lieu of a degree, a combination of experience and education will be considered.
2. Facility Management/Hospitality certification preferred.
3. Proven experience, as a General Manager or in a senior management role in hospitality or integrated facilities management services, in leading cross-functional teams in a fast-paced corporate environment.
4. Strong commercial acumen, with a thorough understanding and experience in managing Facilities Management and/or F&B business and corporate hospitality budgets.
5. Familiarity with 4 or 5-star standards.
6. Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
7. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
8. Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
9. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
10. Extensive organizational skills and an advanced inquisitive mindset.
11. Fluent in German and English.

What we can offer you:

1. Open and innovative working environment with design options.
2. Regional and international development opportunities in a fast-growing company.
3. Wide range of internal and external training opportunities.
4. CBRE GWS as a global player in the service sector with well-known customers from a multinational environment.
5. Good framework conditions, such as at least five weeks of vacation, 40 hours a week, as well as an attractive pension fund solution.

Contact: Edwin Murray, Talent Acquisition Partner, +41 79 501 50 93

We look forward to receiving your application!

CBRE
Edwin Murray

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