Facilities Supervisor in Zug

ppCBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000 employees. In Switzerland, the GWS division provides technical, infrastructural and commercial facility management services for clients from various industries. /p h3Your Main Tasks /h3 ul liDelivery of ‘best in class’ customer services and satisfaction, including, but not limited to cleaning, pest control, mail services, light duty maintenance, food services, reception, security, managing the relationship with T2 suppliers at a high level, to ensure specifications, SOWs and SLAs are followed, respected and achieved. /li liAccountable for a top-of-class customer service delivery, by ensuring the team members are properly trained (briefing, understanding) and meeting clients’ expectations (monitoring, coaching, appraising) in terms of specifications, SOWs and SLAs. /li liCoordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. /li liPoint of contact for escalated communications between landlord, employees and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented. /li liPeriodically inspects common area equipment to ensure good operating condition. /li liArrange for regular maintenance of equipment. /li liDesign and oversee the schedule for cleaning and disinfecting the building. /li liReview data from work order reports and create and present performance and progress status reports to management. Make suggestions on how to improve efficiency. /li liConduct market research and compare costs and benefits when evaluating new vendors. /li liKeep track of regular and ad-hoc facility expenses. /li liAccountable for a flawless budget management, by direct involvement on contract negotiation, contributing to forecasting, annual budget preparation, cost savings and variance/deviation analysis. /li liOversee and evaluate T2 suppliers’ performance by participating on monthly/quarterly meetings, analyzing gaps/overlaps, and providing feedback to reinforce their engagement. /li liConsolidates and delivers monthly reports, including a thoughtful analysis of trends and results. /li liResolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. /li liMay establish new techniques to ensure the team is able to meet its objectives. /li liFollows security and emergency procedures as defined for the property. /li liHas a direct impact on the team objectives as well as the objectives of related teams. /li /ul h3Your Profile /h3 ul liBachelor's degree (BA/BSc) or Facility Management professional certification. /li liPrior Customer Service experience required. A minimum of three year of related progressive experience. /li liStrong knowledge of the surrounding area and all recreational, hospitality and business-related information preferred. /li liExpert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. /li liAbility to respond to common inquiries or complaints from clients, co-workers and/or supervisor. /li liWarm and engaging demeanour. Ability to assess circumstances, empathise and offer help. /li liUtilise a high level of attention to detail as well as strong interpersonal skills. /li liFluent German and English /li /ul h3What We Can Offer You /h3 ul liOpen and innovative working environment with design options /li liRegional and international development opportunities in a fast-growing company /li liWide range of internal and external training opportunities /li liCBRE GWS as a global player in the service sector with well-known customers from a multinational environment /li liGood framework conditions, such as at least five weeks of vacation, 40 hours a week, as well as an attractive pension fund solution. /li /ul pContact: Edwin Murray, Talent Acquisition Partner, /p pWe look forward to receiving your application! /p /p #J-18808-Ljbffr