German-Speaking Customer Support Advisor | Relocate to Sofia in Berlin

Your German. Your Career. Your New Life in Sofia.

Looking for a fresh start outside Germany? Ready to combine your German language skills with an international career and a new lifestyle?

We're hiring German-Speaking Customer Support Advisors to join a growing international team in Sofia, Bulgaria, supporting customers of a leading Swiss telecommunications provider.

If you're considering relocating, gaining international experience, or simply starting a new chapter abroad, this could be your opportunity.

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Your Role

As a German-Speaking Customer Support Advisor, you'll be the first point of contact for customers, providing professional support while identifying opportunities to enhance their experience.

Your responsibilities include:

Handle incoming customer calls in German

Assist with billing, administrative, and product-related inquiries

Troubleshoot and resolve customer issues

Update customer information in internal systems

Escalate complex cases when required

Identify relevant sales opportunities

Deliver an excellent customer experience

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Salary & Earning Potential

Base Salary: €1,636.14 Gross/Month
Billing Skills Bonus: €102.25 Gross/Month

Training & tenure bonuses

Unlimited sales bonus potential

Top performers can earn €1,000+ per month in additional incentives

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Benefits

Monthly meal vouchers

Private health insurance

Fully covered Multisport card

Fully paid professional training

Continuous learning & development

International working environment

Long-term career development opportunities

Modern office facilities

Relocation Support

Moving to Sofia? We'll help make the transition easier:

2 weeks Airbnb accommodation

Flight ticket reimbursement up to €255, paid with your first salary

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Paid Training & Career Growth

No previous experience in this exact role is required. You'll receive a fully paid 5-week training program covering products, systems, customer communication, troubleshooting, and sales.

As the project continues to grow, there are opportunities for internal development into positions such as:

Team Leader

Trainer

Sales Coach

Subject Matter Expert (SME)

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Work Model & Schedule

Mega Park, Sofia

Fully On-Site

You'll work from the office as part of an international team.

Working hours:

Monday–Sunday

Rotating shifts between 09:00 and 22:00

8-hour, 6-hour, or 4-hour shifts available

Possible future extension until 01:00 (currently not confirmed)

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Why Sofia?

Sofia offers an exciting combination of international career opportunities and city life:

Vibrant international community

Restaurants, cafés, shopping & nightlife

Vitosha Mountain right on your doorstep

Easy access to Greece, Turkey, Serbia, Romania and beyond

Convenient public transportation

Growing international business-services sector

Relatively affordable cost of living compared with many European capitals

A new country. A new lifestyle. A new chapter — while putting your German skills to work.

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What We're Looking For

Fluent German – C1/C2 level

Good communication and interpersonal skills

Customer-focused mindset

Strong problem-solving abilities

Sales-oriented attitude is an advantage

Ability to work in a dynamic environment

Motivation to build an international career

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Ready for Your Next Chapter?

If you're looking for more than just another customer service job and want to experience life abroad while building your career, Sofia could be your next destination.

Start Date: 19 October

Sofia, Bulgaria

Fully On-Site

Take your German-speaking career abroad. Apply today!