German Language Support Specialist in Lisbon

German Language Support Specialist in Lisbon About the job German Language Support Specialist in Lisbon Job Title: Customer Experience and Technical Resolution Agent (German Market) Work Location: Lisbon, Portugal (On-site required) Start Date: Thursday, January 8, 2026 We are looking for an ambitious and service-oriented individual to join our growing international team in Lisbon. This role, the German Language Support Specialist , focuses on delivering top-tier technical and account assistance to our valued German-speaking users, ensuring their positive experience with our search engine product. Core Function: Technical Customer Engagement Your primary responsibility will be to act as the technical point of contact, ensuring quick and effective resolution of user issues. This involves: Direct User Interaction: Communicating professionally with German-speaking customers via telephone, email, and live chat to provide essential technical assistance. Problem Identification: Skillfully diagnosing a broad range of technical glitches, usage questions, and account access issues related to the search engine. Solution Delivery: Clearly explaining and guiding users through specific solutions, configurations, and general feature navigation in a supportive manner. Record Keeping: Meticulously documenting all service interactions, troubleshooting steps, and final resolutions in the customer management system. Team Collaboration: Knowing when to escalate complicated or unresolved technical matters to senior specialist teams for advanced intervention. Platform Expertise: Maintaining an updated and thorough understanding of the search engine's operations, new features, and technical requirements. Candidate Requirements Essential Qualifications German Language: Mandatory C1/C2 fluency (native or near-native level) in German, both written and spoken, is required for communication with the customer base. English Language: Must possess an intermediate level of English (B2) for internal training, team communication, and procedural documentation. Work Eligibility: You must hold the necessary documentation to work legally in Portugal. Accepted documents include an EU Citizenship/Passport , a valid Residency Card (must be valid for more than one year) , or a Refugee Card . Preferred Attributes Previous employment in a customer support, call center, or technical helpdesk role is a definite asset, but not a requirement . We provide comprehensive training to all new team members. Strong critical thinking and troubleshooting skills, coupled with a positive, customer-first approach. Work Schedule and Rewards Equipment: All necessary work equipment will be provided by the company. Work Structure: This is a full-time, office-based position. Hours of Operation (Rotational): Monday to Friday: Shifts fall between 08:00 AM and 08:00 PM. Saturday and Sunday: Shifts fall between 08:00 AM and 05:00 PM. Rest Days: Two rotational days off per week. Remuneration and Benefits: An attractive compensation package, including competitive salary and performance-based bonuses. Health insurance coverage. Transport allowance provided. Commitment to employee development and long-term career growth opportunities. Seize this opportunity to advance your career in tech support in beautiful Lisbon! #J-18808-Ljbffr