Site Operations Manager - Berlin&Dresden

• Working Pattern: Site-based, with regular travel between Berlin and Dresden
• Reporting To: Head of Operations Germany

Direct Reports: Site Supervisors, Object Leaders and Cleaning Operatives, depending on the final operational structure

Our Mission

CCS is a leading Irish cleaning company with almost 60 years of experience and operations across 8 European countries.

The company works with well-known brands in the retail, hospitality, office, and industrial sectors, focusing on excellent service, a supportive work environment, and sustainable cleaning solutions.

Key Responsibilities

• Multi-Site Operational Management
• Manage daily cleaning operations across assigned sites in Berlin and Dresden, ensuring that staffing, schedules, supervision and equipment meet operational requirements.
• Maintain a regular presence at both locations and conduct structured site visits, inspections and operational reviews.
• Identify service risks early, coordinate corrective actions and ensure operational issues are followed through to completion.
• Coordinate additional cleaning, deep cleaning, specialist work and emergency cover when required.
• Site Expansion and Mobilisation
• Support the controlled expansion of existing sites and the launch of new client locations.
• Translate changes in client requirements into practical plans for staffing, supervision, equipment, training and working hours.
• Coordinate mobilisation activities, including recruitment, onboarding, site access, uniforms, equipment, chemicals, consumables and required documentation.
• Establish cleaning schedules, task specifications, quality checks, reporting processes and escalation routes before new services begin.
• Work closely with Operations, HR, Recruitment, EHS, Procurement, Finance and other support teams to ensure sites are ready for service.
• People Leadership and Workforce Planning
• Lead, support and develop Site Supervisors, Object Leaders and cleaning teams, setting clear expectations for attendance, behaviour, safety, productivity and service quality.
• Ensure employees understand their responsibilities and receive the necessary induction, site introduction and job-specific training.
• Plan staffing and shift coverage, manage annual leave and sickness cover, and maintain visibility of vacancies and workforce requirements.
• Work with Recruitment and HR to raise vacancies early, support candidate selection and improve onboarding and retention.
• Maintain a respectful, inclusive and accountable working environment.
• Act as a key operational contact for assigned clients and build strong working relationships with client site managers and facilities teams.
• Attend operational review meetings and site walkarounds, responding promptly to questions, concerns and service requests.
• Investigate complaints, communicate progress clearly and ensure corrective actions are completed.
• Identify additional service opportunities and communicate them to the appropriate CCS team without committing to unapproved costs or contract changes.
• Quality, Health, Safety and Compliance
• Conduct quality inspections and audits, review recurring issues and implement corrective action plans.
• Ensure supervisors complete required checks and that cleaning schedules and site procedures remain accurate.
• Ensure risk assessments, work instructions and personal protective equipment are available and correctly used.
• Report and follow up on incidents, accidents, hazards and near misses, working with the EHS team on compliance and corrective actions.
• Pay particular attention to changing risks on construction and production sites, stopping unsafe work and escalating serious concerns immediately.
• Productivity and Financial Control
• Monitor scheduled hours against actual hours worked and ensure staffing levels reflect agreed contract requirements.
• Manage overtime and additional hours within approved controls, investigate labour variances and improve productivity without compromising quality or safety.
• Monitor consumable and equipment usage, reduce unnecessary waste and elevate situations where service expectations cannot be met within approved resources.
• Systems, Reporting and Site Resources
• Maintain accurate operational information in CCS systems, including schedules, attendance, clock-ins, worked hours, audits, training records and site documentation.
• Produce regular operational reports covering staffing, vacancies, attendance, overtime, quality, incidents and outstanding client actions.
• Use operational data to identify trends, address recurring issues and ensure every action has a clear owner and deadline.
• Coordinate equipment maintenance, repairs and replacement, maintain organised storage and prevent service disruption caused by unavailable supplies.

Qualifications & Skills

Experience Required Essential

• German language skills suitable for managing employees, clients and site compliance. (B2)
• Full driving licence and willingness to travel regularly between Berlin and Dresden.
• Proven experience managing cleaning, facilities, production, construction-site services or another labour-intensive operation.
• Experience managing multiple locations or a large and growing client site.
• Strong experience leading supervisors and frontline employees.
• Experience with workforce planning, scheduling and staff deployment.
• Understanding of quality control, operational audits, health and safety and compliance.
• Experience managing client relationships and resolving service issues.
• Strong organisational, administrative and problem-solving skills.
• Commercial awareness, including labour costs, productivity and resource planning.

Experience in commercial cleaning or facilities management.

Experience managing construction, industrial or production sites.

Experience supporting site mobilisation or rapid operational expansion.

Knowledge of German cleaning-sector employment arrangements.

Experience with labour budgets, cleaning equipment and productivity methods.

English language skills for communication with CCS's wider European support teams.

The successful candidate will be hands-on, proactive and organised, with clear communication and strong problem-solving skills.

They will remain calm under pressure, manage competing priorities effectively and take ownership of issues through to resolution.

They will be comfortable challenging poor performance while treating employees fairly and respectfully, building trust with clients and teams, and maintaining high operational standards in a changing environment.