Overview
As an On-Site IT Specialist in Fehraltorf/Zurich, you combine strong technical support with a service mindset to be the trusted IT contact for Swiss colleagues. You will support desktops, servers, networks, and end-user systems, collaborating with local and global IT teams to maintain uptime and compliance. The role focuses on solving complex problems in a regulated biotech environment and enabling scientists and clinicians to advance therapies. You will work closely with cross-functional teams to sustain productive IT operations and onboarding for new hires.
Verantwortungsbereiche
- Serve as primary on-site IT point of contact and escalation lead for the Zurich site; coordinate with local and global IT teams
- Provide desktop and systems support across Windows, Microsoft 365, Adobe Acrobat/Creative Cloud, Oracle Client Tools, Citrix Virtual Apps and Desktop, and Microsoft Defender for Endpoint
- Execute IMAC activities and perform preventative maintenance for workstation performance
- Support Windows Server environments, Active Directory, and local network infrastructure in coordination with centralized teams
- Manage daily support activities via ticketing system with clear communication through resolution
- Support local backup/restore/archival processes; maintain basic SQL client and ODBC connectivity knowledge
- Lead endpoint deployment and imaging using Intune, SCCM/MECM, and Autopilot
- Ensure endpoint/infrastructure compliance with GxP, data integrity, validation, and change control procedures
- Provide IT onboarding training and ongoing end-user guidance
- Assist with on-site cabling, switch installation, and network troubleshooting
Zentrale Anforderungen
- Post-secondary IT education or equivalent hands-on experience
- 3–5 years of technical support across desktops, servers, and networks
- Excellent English communication; German language skills preferred
- Strong proficiency with Microsoft operating systems and 365; experience with Adobe Acrobat, Defender, Oracle clients, and Citrix environments
- Knowledge of TCP/IP networking, DNS, DHCP, VLANs, and basic switch config
- Experience with Intune, SCCM/MECM, Autopilot
- Analytical, problem-solving skills, and customer-service orientation
- Microsoft certifications (Azure Admin, Windows Server Hybrid Admin, or Modern Desktop Admin) are a plus
- Experience in regulated environments; lab instrumentation support advantageous
- Full on-site availability in Fehraltorf/Zurich
- customer service orientation
- strong communication
- problem-solving
- Windows OS and Microsoft 365
- Adobe Acrobat/Creative Cloud
- Oracle Client Tools
On-Site IT Support Specialist in Zürich Arbeitgeber: Celerion
Celerion Switzerland AG ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, an der Entwicklung innovativer Medikamente mitzuwirken. In unserem modernen, GLP-zertifizierten Labor in Fehraltorf fördern wir eine kollaborative und unterstützende Arbeitskultur, die auf Teamarbeit und kontinuierlichem Lernen basiert. Wir bieten umfassende Einarbeitung, strukturierte Schulungen sowie zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung in einem stabilen und wachsenden internationalen Unternehmen.
