ITSM Service Manager — Pharma (EMEA)

Lead ITIL-aligned service management for a global pharma manufacturer's EMEA sites — governance, SLA reporting, and stakeholder relationships.
Responsibilities
Own governance, SLA reporting, and reviews
Manage senior stakeholder relationships
Qualifications
5+ years ITSM / service management
ITIL v4 certified or equivalent
English (German a plus); regulated-industry exposure
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