Customer success manager

Auf einen Blick

• Tätigkeit: Du bist der Hauptansprechpartner für Kunden und das Vertriebsteam.
• Arbeitgeber: Ceragon ist ein globales Unternehmen, das innovative Lösungen im Bereich Telekommunikation bietet.
• Benefits: Flexible Arbeitszeiten, Unterstützung bei der beruflichen Entwicklung und ein dynamisches Team.
• Wieso dieser Job: Du hast die Möglichkeit, direkt mit Kunden zu arbeiten und deren Erfolg zu fördern.
• Qualifikationen: Erforderlich sind ausgezeichnete Kommunikationsfähigkeiten in Englisch und Erfahrung im Vertriebs- oder Kundenservice.
• Was du noch wissen solltest: Erfahrung mit Oracle und Tableau ist von Vorteil.

Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.

Customer Success Manager

Job Description

Customer success manager Job Description –
General Description –
Customer success manager is the main focal point for customers and sales organization.
As a Customer success manager in Ceragon you will serve as the bridge between the regional teams and company customers to all required HQ functions, while providing information and transparency through all the lifecycle of an order.
The role will require you to have a strategic view while supervising the company’s key accounts from opportunity stage, through the negotiation stages until operation and delivery of customer required results
What will you do?
· Manage customers forecasts, requirements and needs
· Provide close support to sales organization in terms of order booking, life cycle, delivery, and revenue recognition
· Serve as gate keeper to ensure smooth booking process according to company policies.
· Optimize the supply chain by coordinating manufacturing, transportation, and warehouse resources to guarantee on-time service to our customers while maximizing revenue and minimizing total landed costs.
· Establish a strong network and foster collaboration with internal customers, business units and operations team members.
· Work closely with the various operations groups to properly manage inventory levels against demand.
· Coordinate flow of information to supply chain, procurement, Warehouse and Shipping teams to ensure all goals are met.
· Manage and prioritize multiple assignments
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Job Requirements

1. Excellent Oral and Written communication in English
2. Comfortable in all Office environment (outlook, excel, power point)
3. Experience with Oracle, Tableau system- advantage
4. Experience in global companies – sales support/ customer service – must
5. Willingness to work flexible hours as required

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