IT Support Technician in Villars-sur-GlâneAbout this job offerDo you enjoy on-site support, demanding environments, and high-quality user care?Then join a company where people are at the center.Permanent employment - 100% Villars-sur-Glâne Mobility requiredCeRFI is strengthening its teams with several experienced IT support technicians who will work in complex, demanding, and premium-service-oriented professional environments in Villars-sur-Glâne.Your taskIn close proximity to the users, you will provide high-quality support on-site and/or directly at the workstation - with a strong focus on the user. You will work on incidents, service requests, and environments and will be in close contact with the IT teams, in compliance with processes and tasks.- User support (on-site support / meetings / environments)- Diagnosis, analysis, and resolution of incidents- Implementation of immediate workarounds and proactive reporting of risks- Management and tracking of tickets- Contribution to service quality and the development of IT supportYour profile- Proven experience in IT support- Very good knowledge of:- Windows, iOS, macOS- O365 and collaboration tools (Teams, Zoom (Logi, Poly, MTR
- Device management tools (Intune, Workspace ONE)- Ticketing tools (ServiceNow)- Very good service orientation and professional demeanor- Team spirit, accuracy, and priority management- Resilience, sense of responsibility, and task tracking- Native language: Swiss German- Very good French skills (at least B2)- Knowledge of ITILWe offer- A permanent employment contract- 5 weeks of vacation- Fully funded further training- The opportunity to work for a leading IT support company in Western SwitzerlandWhy CeRFI?As a company of human scale, CeRFI places great value on proximity, trust, and professionalism. We offer our employees a structured, demanding, and respectful work environment that promotes the development of skills and long-term commitment. jidd3421baaen jit0833aen jpiy26aen
IT Support Technician Arbeitgeber: CeRFI SA
CeRFI ist ein hervorragender Arbeitgeber, der seinen IT-Supporttechnikern in Villars-sur-Glâne ein respektvolles und professionelles Arbeitsumfeld bietet. Mit unbefristeten Arbeitsverträgen, fünf Wochen Urlaub und vollständig finanzierten Weiterbildungen fördert das Unternehmen die persönliche und berufliche Entwicklung seiner Mitarbeiter. Die enge Zusammenarbeit im Team und der Fokus auf Kundenzufriedenheit machen CeRFI zu einem attraktiven Arbeitsplatz für alle, die in einer anspruchsvollen und unterstützenden Umgebung arbeiten möchten.
