At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter – fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature.
Introduction You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.
Functions
Identify and present relevant technical solutions (e.g. AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).
Regularly interact with business process experts to capture business needs.
Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, and participate in prototype building.
Assist and replace when needed the platform lead developer in coordinating development effort.
Participate in the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.
Qualifications
Master's degree or equivalent relevant experience in the field of Computing or a related field.
ITIL certificate is an advantage.
Experience
Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow.
Demonstrated experience in architecting in PaaS platforms.
Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life‑cycle management concepts.
Experience with database and security architectures.
Knowledge of Service Management methodologies, such as the ITIL framework would be an asset.
Technical Competencies
Architecture and design of ICT systems: based on capturing and analysis of requirements.
Re‑use, refactoring, integration and porting of existing software: understanding the principles of incremental and logical integration of components in order to create operational services.
Identification and selection of relevant emerging ICT technologies.
Development of application software.
Behavioural Competencies
Learning and Sharing Knowledge: sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer.
Communicating Effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions.
Working in Teams: building and maintaining constructive and effective work relationships.
Working in the Interest of the Organization: promoting synergy and cooperation between the various parts of the Organization.
Language Skills
Spoken and written English, with a commitment to learn French.
Employment Conditions Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited‑duration contracts may apply for an indefinite position.
Working Hours: 40 hours per week
Job Flexibility: Hybrid
Job grade: 6‑7
Job reference: OSI-SMS‑2026‑140‑LD
Field of work: Software Engineering and IT
Benchmark Job Title: Computing Engineer
Global Benefits
A competitive salary (tax free), increasing in line with your years of relevant experience.
30 days of paid leave per year plus 2 weeks annual closure.
Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
Family, child and infant monthly allowances depending on your individual circumstances.
A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances.
Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure.
#J-18808-Ljbffr
Introduction You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.
Functions
Identify and present relevant technical solutions (e.g. AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).
Regularly interact with business process experts to capture business needs.
Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, and participate in prototype building.
Assist and replace when needed the platform lead developer in coordinating development effort.
Participate in the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.
Qualifications
Master's degree or equivalent relevant experience in the field of Computing or a related field.
ITIL certificate is an advantage.
Experience
Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow.
Demonstrated experience in architecting in PaaS platforms.
Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life‑cycle management concepts.
Experience with database and security architectures.
Knowledge of Service Management methodologies, such as the ITIL framework would be an asset.
Technical Competencies
Architecture and design of ICT systems: based on capturing and analysis of requirements.
Re‑use, refactoring, integration and porting of existing software: understanding the principles of incremental and logical integration of components in order to create operational services.
Identification and selection of relevant emerging ICT technologies.
Development of application software.
Behavioural Competencies
Learning and Sharing Knowledge: sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer.
Communicating Effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions.
Working in Teams: building and maintaining constructive and effective work relationships.
Working in the Interest of the Organization: promoting synergy and cooperation between the various parts of the Organization.
Language Skills
Spoken and written English, with a commitment to learn French.
Employment Conditions Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited‑duration contracts may apply for an indefinite position.
Working Hours: 40 hours per week
Job Flexibility: Hybrid
Job grade: 6‑7
Job reference: OSI-SMS‑2026‑140‑LD
Field of work: Software Engineering and IT
Benchmark Job Title: Computing Engineer
Global Benefits
A competitive salary (tax free), increasing in line with your years of relevant experience.
30 days of paid leave per year plus 2 weeks annual closure.
Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
Family, child and infant monthly allowances depending on your individual circumstances.
A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances.
Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure.
#J-18808-Ljbffr
Software Architect, Service Management Platform (OSI-SMS-2026-140-LD) Arbeitgeber: CERN
CERN ist ein hervorragender Arbeitgeber, der seinen Feuerwehrleuten nicht nur ein wettbewerbsfähiges Gehalt und umfassende Gesundheitsleistungen bietet, sondern auch eine einzigartige Arbeitsumgebung, die den Austausch mit internationalen Notfalldiensten fördert. Die Unternehmenskultur legt großen Wert auf kontinuierliche Weiterbildung und Teamarbeit, während die Möglichkeit zur beruflichen Weiterentwicklung und die Unterstützung bei Umzügen für eine ausgewogene Work-Life-Balance sorgen. Mit 30 Tagen bezahltem Urlaub und einem flexiblen Arbeitszeitmodell ist CERN der ideale Ort für engagierte Fachkräfte, die in einem dynamischen und unterstützenden Umfeld arbeiten möchten.
