Customer Integration Engineer

pAt Cerrion, we're building the future of AI-enabled manufacturing. Headquartered in Zurich with more than $25M in funding from Creandum, Y Combinator, and top Silicon Valley investors, we're building the industrial AI platform to deploy AI Agents that can see what's happening on the production floor, automatically spot problems, and instantly intervene to keep lines running smoothly, at scale. Our technology is live in factories across 18+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. /ph3Role Summary /h3pAs a Customer Integration Engineer, you are the technical bridge between Cerrion and our customers' IT and security teams. Your mission is to make it easy and secure for enterprise customers to connect to and run Cerrion in their environment. /ppYou lead the technical onboarding and expansion workstreams with customer IT: guiding networking, connectivity, authentication, and data-flow setup, troubleshooting issues, and working closely with our internal infrastructure team. You also join sales conversations as the technical voice on integration, architecture, and security, helping our team remove technical blockers on the way to a signed deal. /ppThis is a customer-facing, high-ownership role at the front lines of scaling a real-world AI platform into complex enterprise and industrial environments. It suits someone highly structured, who tracks every open item and fights to get customers live. /ph3Your Responsibilities /h3ullibOwn customer IT onboarding and expansions: /bact as the primary technical contact for customer IT and security during deployment and scaling, driving all required connectivity and configuration to completion. /lilibGuide integrations end-to-end: /b lead customers through setup and validation of networking and access requirements (firewalls, allowlists, VPNs and tunnels, ports, DNS, certificates, proxies, reverse proxies), working in lockstep with Cerrion's infrastructure team. /lilibLead the customer security review process: /b own the timeline and delivery of customer security questionnaires and due diligence requests. Coordinate with internal security engineering to curate responses, manage escalations, and maintain our standard compliance answer library. /lilibSupport technical resale and sales engineering: /bjoin customer and prospect calls to explain our architecture and security setup, answer technical objections, and help move deals forward. /lilibDocument customer installations: /bproduce clear, structured as-builts and integration notes that support long-term reliability and internal handoff. /lilibBuild scalable enablement assets: /bcreate and maintain technical documentation, runbooks, diagrams, and FAQs for customer IT and security stakeholders and internal teams. /li /ulh3Your Qualifications /h3h3Must-have /h3ulliStrong networking fundamentals with hands-on experience in TCP/IP, routing, VLANs, IPsec, DNS, firewalls and allowlists, certificates, and proxy and reverse-proxy environments. /liliSolid grounding in IT security and the questions enterprise security teams ask. /liliCustomer-facing enterprise experience: you have worked directly with IT and security teams in support, solutions, implementation, forward-deployed, sales engineering, or similar roles. /liliAbility to lead technical calls independently, explain tradeoffs clearly, and drive alignment across technical and non-technical stakeholders. /liliHighly structured way of working: you keep meticulous track of open items and don't let details slip. /liliA get-it-done mindset: pragmatic, biased toward action, and persistent in getting customers live securely and quickly, without losing rigor. /liliStrong documentation habits: you produce clean, reusable artifacts and keep records current. /liliFluent English, spoken and written. German is a big plus, and other languages are welcome. /li /ulh3Nice-to-have /h3ulliFamiliarity with ISO 27001, SOC 2, or similar frameworks. /liliExposure to industrial and OT environments, hybrid and on-prem deployments, or edge and IoT systems. /liliFamiliarity with manufacturing frameworks like ISA-95 and protocols like OPC-UA. /liliFundamentals of Linux, Docker, and GitHub. /liliFamiliarity with Google Cloud Platform. /li /ulh3Performance Expectations /h3ulliTime to go live for customer integration workstreams. /liliCustomer IT satisfaction and low friction during onboarding and expansions. /liliClear, complete installation and integration documentation for every customer. /liliContribution to deals unblocked through technical support. /li /ulh3Why Join Cerrion? /h3ullibOwnership impact /b: You own the secure onboarding "front door" for enterprise customers. Your work directly determines how fast, and how safely, customers can deploy Cerrion at scale, influencing revenue, retention, and product direction. /lilibCulture /b: We operate with flat hierarchies and a get-things-done mentality. You'll work with ambitious colleagues from all over the world in a collaborative environment where the best idea wins. /lilibCompensation equity /b: Competitive salary, meaningful stock options, and benefits aligned with an early-stage company scaling fast. /lilibLocation /b: Modern office in the heart of Zurich; enjoy the quality of life of Switzerland and the dynamism of a high-growth startup. /li /ulpIf you want to sit at the intersection of enterprise networking and real-world AI deployments and you like owning customer-critical work end-to-end - we'd love to talk. /ppCerrion is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics. /p #J-18808-Ljbffr