Operational Procurement & Client Service Desk Senior Consultant

At Chain IQ, your ideas move fast. Chain IQ is a global AI‑driven procurement service partner headquartered in Baar, Switzerland, with operations across 16 offices worldwide.

• We are looking for a
• Senior Consultant in
• Procurement Operations & Client Service Desk
• Role Purpose

The primary purpose is to deliver value‑add sourcing services to clients in a structured, professional and consistent manner.

Responsibilities

• Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities.
• Day‑to‑day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e. g., catalogue management/maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance).
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement, end‑user education, P2P platform roll‑out / expansion / enhancement (including data / gap analysis, testing, end‑user training and change management).
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, to support existing client service expansion / enhancement or new client integration / implementation and support management with ad‑hoc tasks, reports and activities.
• Ensuring functional KPIs, SLAs and other performance objectives are met.
• Responsible for maintaining an effective internal controls framework across all CIQ group.
• Collaborate with cross‑functional teams to streamline procurement workflows.
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e. g., ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction.

Requirements

• Fluent in English (spoken and written).
• A bachelor's degree in business administration, supply chain management, finance, or a related field.
• Previous experience with procurement software, help‑desk tools (Service Now a plus) and Microsoft Office Suite (Excel, Outlook, Teams).
• Good communication and interpersonal skills.
• Detail‑oriented and organized.
• Ability to work effectively in cross‑functional teams (e. g., with finance, legal and operations).
• Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts.

Benefits

We offer a dynamic and international environment where high performance meets real purpose. We are proud to be Great Place to Work‑certified.

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