Procurement Operations and Client Service Desk Manager in Zug

ppbAt Chain IQ, your ideas move fast. /b Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition. /p h3Role Purpose /h3 pOwn and lead end-to-end Procure-to-Pay (P2P) operations and client service desk activities, ensuring stable day-to-day operations, compliance, service quality, and continuous improvement across systems, processes, people, and clients. /p h3Key Responsibilities (P2P Focused) /h3 ul liProvide overall leadership and governance for P2P operational execution, covering: ul liSupplier onboarding and lifecycle management /li liCatalogue and content management /li liPurchase requisition (PR) to purchase order (PO) processing /li liGoods receipt /li liInvoice enablement and P2P issue resolution /li liClient service desk (mail, voice, web) /li /ul /li liEnsure optimal and compliant use of P2P platforms (ERP, SRM, eProcurement, ticketing tools) across all clients and regions /li liOwn service delivery performance, ensuring SLAs, OLAs, KPIs, response and resolution targets are consistently met /li liAct as primary escalation point for critical P2P incidents, operational risks, or client service issues /li liDrive client onboarding and transition to steady state, including: ul liP2P process design and documentation /li liService catalogue definition /li liIntegration of client-specific requirements into standard P2P frameworks /li /ul /li liDefine, track, and continuously improve P2P operational KPIs (cycle times, first-time-right, backlog, automation rate, compliance) /li liLead continuous improvement initiatives across the P2P lifecycle (process standardization, simplification, automation, controls) /li liOwn people management responsibilities: ul liWorkforce planning, task allocation, prioritization /li liGoal setting, coaching, feedback, performance management /li liCareer pathing and personal development plans /li /ul /li liEnsure a robust internal control framework is embedded within all P2P activities /li liProduce and present operational, productivity, and performance reporting to senior stakeholders /li liSupport the head of thje department with presentations, governance calls, audits, and strategic initiatives related to P2P operations /li /ul h3Join a truly global team. /h3 pWe offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together. /p h3Chain IQ – Create. Lead. Make an impact. /h3 pInformation for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted. /p /p #J-18808-Ljbffr