Sales and Account Manager

The role will be reporting to Head of Sales for eCargo Services.

• Directing and managing all existing sales and account management initiatives for CHAMP´s eCargo products in the assigned territory.
• Responsibility for the identification of prospects, sales lead generation and qualification.
• Building up and reporting a sustainable sales pipeline to achieve revenue objective.
• Responsibility to meet the business goals of CHAMP and to achieve annual sales targets in the assigned market.
• Responsible for preparing, submitting and on-going maintenance of business cases for review and approval. Accountable for the BC life cycle to ensure profitable contribution of accounts.
• Providing customers and prospects with high value proposals, presentations on the business benefits, own contract negotiations and subsequent account management.
• Closely monitoring execution and implementation of relevant products or services.
• Develop and establish customer relations and actively manage multiple accounts. The account management function includes close cooperation across business functions to deliver CHAMP’s contractual commitments and constant exchange with other product lines.
• Autonomously identifying cross and up selling opportunities.
• Manage multiple internal stakeholders, including Product Management, Project Management, Development and Service Desk to ensure qualified resources. Conduct regular meetings with key stakeholders to review service performance whilst ensuring profitability of the account.
• Maximization of revenues by timely and accurate billing & debt management.
• Participate in events and forums to showcase the CHAMP suite of products and services, prospect for new leads, keep up to date with industry trends and gather market information.

Knowledge, Skills and Abilities

• Track record of meeting/over-achieving revenue targets
• Pro-activity in sales lead generation
• Experience in bid management, business case generation, negotiation, and presentation
• Flexibility and ability to adapt to changing environments
• Strong communicator, service oriented, solution oriented and delivery focused person
• Fluency in English (spoken and written); further languages are beneficial
• Excellent interpersonal skills to liaise with all customer’s organizational levels
• High level of proficiency in current versions of IT applications e.g. Microsoft Office, CRM and forecasting tools.

Education and Experience

• 5+ years of experience working within the Air Cargo Transport Industry or IT services vendor
• Proven experience of successful sales and customer relationship management
• Experience in air cargo industry or logistics business domain is beneficial

Our culture and values

We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.

Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, – the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.