Role Overview
Within Swiss Markets IT team, this role ensures the stability, quality, and continuous improvement of e‑Commerce, Retail, CRM and Digital solutions for the Region (Switzerland, India, Brazil, Mexico, LATAM). The position has a strong Run, Support and Quality orientation, with significant responsibility on testing, coordination, incident and bug management, while also covering small to medium functional projects and evolutions in close collaboration with Business teams, Global IT, Markets, European IT and external partners. The role sits at the crossroads of support, quality assurance, and project management and delivery, ensuring reliable day‑to‑day operations while supporting controlled evolutions of the digital ecosystem. Key Responsibilities
Run, Stability & Quality
Guarantee the availability, performance, and quality of e‑Commerce, Boutique POS, Digital applications, CRM platforms and related services (web, OMS, payment, client services). Coordinate run activities, incident management, and root cause analyses with global, regional, and local IT teams. Monitor recurring issues and contribute to preventive and corrective action plans.
Support, Testing & Validation
Co‑lead testing activities in close cooperation with the Digital and Division teams, sharing responsibility on quality and readiness. Jointly define, plan, and coordinate testing activities (SIT, UAT, regression, non‑regression) for run topics and projects. Ensure proper coverage of functional, integration, and end‑to‑end tests. Collaborate on the validation of fixes, enhancements, and releases prior to production deployment. Contribute to continuous improvement of testing processes, documentation, and ways of working.
Project & Evolution
Lead or contribute to small and medium‑scale projects and functional evolutions related to e‑Commerce, Retail, Digital and CRM. Coordinate the e‑Commerce migration rollout with the Digital team, GDS, and the local team. Ensure quality, operational readiness, IT coherence, and smooth handover from project to run. Participate in roadmap planning, considering operational constraints and dependencies. Define and implement interfaces between various solutions in collaboration with suppliers and internal/external partners. Carry out testing of solutions/upgrades/bug fixes, including interface testing. Implement specific platforms (cash registers, mobility, electronic banking, etc.) according to business needs in collaboration with European IT teams. Contribute to the monitoring and coordination of all tasks related to systems and technology aspects for boutique opening, renovation and relocation.
Coordination & Governance
Act as a key interface between Business, Markets, Global IT, Europe IT and external partners. Organise and animate operational follow‑ups, workshops, and coordination meetings. Maintain clear documentation and ensure compliance with IT governance, security, and audit standards.
What you will bring to the role
Education
– 5 years of higher education in engineering. Experience
– Successful experience in e‑Commerce, Retail and CRM fields (minimum 3 years), ideally in Fashion or Luxury goods sector. IT knowledge
– Strong e‑Commerce and CRM technical and functional expertise mandatory: functional expertise of the e‑Commerce journey, OMS & Fulfillment flows, payment flows and release management; Salesforce for CRM is a plus; POS systems such as ORACLE XSTORE & SIOCS or CEGID CBR‑Y2 a plus; SQL queries, scripts, ETL, and web services would be a plus; familiarity with RFID, boutique counting, queue management, OAB, etc. Strong experience in run operations, testing coordination, and incident management. Proven ability to coordinate multiple stakeholders in an international and multicultural context. Languages
– Fluent French and English (Spanish, Portuguese or German would be a plus). Excellent communication skills, ability to listen and understand business needs and translate them into technical solutions. Multitasking, prioritise, execute multiple tasks in fast‑paced environment. Analytical and synthesis skills. Technical curiosity, researching available or innovative technical solutions. Autonomy, proactivity, adaptability, appetite for working in a stimulating and evolving environment. Responsive, pragmatic in implementing solutions, team spirit.
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Within Swiss Markets IT team, this role ensures the stability, quality, and continuous improvement of e‑Commerce, Retail, CRM and Digital solutions for the Region (Switzerland, India, Brazil, Mexico, LATAM). The position has a strong Run, Support and Quality orientation, with significant responsibility on testing, coordination, incident and bug management, while also covering small to medium functional projects and evolutions in close collaboration with Business teams, Global IT, Markets, European IT and external partners. The role sits at the crossroads of support, quality assurance, and project management and delivery, ensuring reliable day‑to‑day operations while supporting controlled evolutions of the digital ecosystem. Key Responsibilities
Run, Stability & Quality
Guarantee the availability, performance, and quality of e‑Commerce, Boutique POS, Digital applications, CRM platforms and related services (web, OMS, payment, client services). Coordinate run activities, incident management, and root cause analyses with global, regional, and local IT teams. Monitor recurring issues and contribute to preventive and corrective action plans.
Support, Testing & Validation
Co‑lead testing activities in close cooperation with the Digital and Division teams, sharing responsibility on quality and readiness. Jointly define, plan, and coordinate testing activities (SIT, UAT, regression, non‑regression) for run topics and projects. Ensure proper coverage of functional, integration, and end‑to‑end tests. Collaborate on the validation of fixes, enhancements, and releases prior to production deployment. Contribute to continuous improvement of testing processes, documentation, and ways of working.
Project & Evolution
Lead or contribute to small and medium‑scale projects and functional evolutions related to e‑Commerce, Retail, Digital and CRM. Coordinate the e‑Commerce migration rollout with the Digital team, GDS, and the local team. Ensure quality, operational readiness, IT coherence, and smooth handover from project to run. Participate in roadmap planning, considering operational constraints and dependencies. Define and implement interfaces between various solutions in collaboration with suppliers and internal/external partners. Carry out testing of solutions/upgrades/bug fixes, including interface testing. Implement specific platforms (cash registers, mobility, electronic banking, etc.) according to business needs in collaboration with European IT teams. Contribute to the monitoring and coordination of all tasks related to systems and technology aspects for boutique opening, renovation and relocation.
Coordination & Governance
Act as a key interface between Business, Markets, Global IT, Europe IT and external partners. Organise and animate operational follow‑ups, workshops, and coordination meetings. Maintain clear documentation and ensure compliance with IT governance, security, and audit standards.
What you will bring to the role
Education
– 5 years of higher education in engineering. Experience
– Successful experience in e‑Commerce, Retail and CRM fields (minimum 3 years), ideally in Fashion or Luxury goods sector. IT knowledge
– Strong e‑Commerce and CRM technical and functional expertise mandatory: functional expertise of the e‑Commerce journey, OMS & Fulfillment flows, payment flows and release management; Salesforce for CRM is a plus; POS systems such as ORACLE XSTORE & SIOCS or CEGID CBR‑Y2 a plus; SQL queries, scripts, ETL, and web services would be a plus; familiarity with RFID, boutique counting, queue management, OAB, etc. Strong experience in run operations, testing coordination, and incident management. Proven ability to coordinate multiple stakeholders in an international and multicultural context. Languages
– Fluent French and English (Spanish, Portuguese or German would be a plus). Excellent communication skills, ability to listen and understand business needs and translate them into technical solutions. Multitasking, prioritise, execute multiple tasks in fast‑paced environment. Analytical and synthesis skills. Technical curiosity, researching available or innovative technical solutions. Autonomy, proactivity, adaptability, appetite for working in a stimulating and evolving environment. Responsive, pragmatic in implementing solutions, team spirit.
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