Overview
In this role within the Swiss Markets IT team, you ensure stable, high-quality e‑commerce, retail, CRM, and digital solutions across regions. You will focus on run operations, testing coordination, incident management, and small-to-mid projects in collaboration with business teams and IT stakeholders. The role sits at the intersection of support, QA, and delivery, driving reliable day-to-day operations while enabling controlled evolutions of the digital ecosystem. You will work in a dynamic, international luxury environment with opportunities to contribute to migration and enhancements.
Verantwortungsbereiche
- Ensure availability, performance and quality of e‑commerce, boutique POS, digital apps, and CRM platforms
- Coordinate run activities, incident management and root cause analyses with global, regional, and local IT teams
- Monitor recurring issues and contribute to preventive and corrective actions
- Co‑lead testing activities (SIT, UAT, regression) for run topics and projects
- Plan and coordinate testing to ensure coverage of functional, integration, and end‑to‑end tests
- Validate fixes, enhancements, and releases prior to production
- Contribute to continuous improvement of testing processes and documentation
- Lead or contribute to small/medium projects and evolutions related to e‑commerce, retail, digital and CRM
- Coordinate e‑commerce migration rollout with Digital, Global IT, and local market teams
- Define interfaces between solutions and test them (solutions/upgrades/bug fixes)
- Implement platforms for boutiques (cash registers, mobility, e‑banking) with European IT teams
- Coordinate tasks for boutique openings, renovations and relocations
- Act as interface between Business, Markets, Global IT, Europe IT, and external partners
- Organize operational follow-ups, workshops, and coordination meetings
- Maintain IT governance, security, and audit documentation
Zentrale Anforderungen
- 5 years of higher education in engineering
- minimum 3 years in e‑commerce, retail and CRM, ideally in fashion or luxury goods
- strong e‑commerce and CRM technical/functional expertise
- functional knowledge of the e‑commerce journey (browsing to order, reverse logistics)
- OMS & fulfillment and payment flow knowledge; release management
- Salesforce for CRM is a plus; Oracle XSTORE/SIOCS or CEGID CBR‑Y2 POS systems are a plus
- familiarity with RFID, boutique counting, queue management, OAB
- strong run operations, testing coordination, and incident management experience
- proven ability to coordinate multiple stakeholders in international/multicultural contexts
- fluency in French and English; Spanish/Portuguese/German a plus
- excellent communication, listening to business needs, and translating to technical solutions
- multitasking, analytical, proactive, autonomous, team‑oriented
- communication excellence
- multitasking and prioritization
- analytical thinking
- e‑Commerce and CRM technical/functional expertise
- Salesforce CRM (plus)
- Oracle XSTORE and SIOCS POS systems (plus)
Digital Services, Retail & CRM IT Business Analyst in Genève Arbeitgeber: Chanel
CHANEL à Genève est un employeur exceptionnel, offrant un environnement de travail dynamique et créatif où l'innovation et la qualité sont au cœur de chaque projet. Avec des opportunités de développement professionnel et une culture d'entreprise axée sur la collaboration, les employés peuvent s'épanouir tout en contribuant à l'excellence des produits horlogers et joailliers. De plus, la localisation à Genève permet de bénéficier d'un cadre de vie agréable et inspirant, renforçant ainsi l'attractivité de cette position.
