People Experience Partner

Your role @ CHANEL

The People Experience Partner is a holistic experience architect and trusted advisor who brings the end‑to‑end employee lifecycle to life through meaningful experiences.

This role partners closely with the People Experience Lead, People Partners (HRBPs & PEPs), COEs, and cross‑functional stakeholders to deliver consistent, human‑centred, and data-driven people experiences aligned with HKMO’s PE strategy and Chanel’s One‑House vision.

They are trusted business partner, connecting employee voice, people insights, and organisational needs to drive a thriving and human‑centered workplace to achieve the Best Place to Work.

• The impact you can create at CHANEL
• Employee Lifecycle Experience Management
• Deliver seamless, branded, and human‑centred experiences across all lifecycle stages including onboarding, mobility, reboarding, exits, and transitions.
• Shape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics.
• Identify friction points through data, sentiment, and case trends; propose structural improvements.
• Ensure accuracy of employee records, documentation, Workday updates, and compliance requirements across HK & MO.

Experience Operations & Governance

• Safeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets.
• Drive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline.
• Monitor data integrity, reporting accuracy, and readiness for audits and policy updates.
• Employee Relations & Case Handling
• Act as the primary ER advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values.
• Manage end‑to‑end case workflows, from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements.
• Provide judgement‑based recommendations, partnering with HRBPs and Legal where needed.
• Identify root causes of ER trends, enabling preventative action through policy updates, manager capability building, or process enhancements.
• Strategic People Experience & Culture Enablement
• Translate PE strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences.
• Influence leaders to adopt people‑centric practices and embed the “human touch”.
• Strengthen culture through events, recognition, leadership connectivity, and community‑building initiatives.
• Offer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback.
• Adapt People Experience initiatives (engagement, recognition, events, campaigns) to division‑specific needs.
• Stakeholder Partnership & Advisory
• Serve as a trusted advisor to business leaders, bringing clarity, judgement, and practical solutions to people matters.
• Proactively surface people insights, employee sentiment, and risk patterns to influence business decisions.
• Work in close partnership with HRBPs and COEs to provide integrated people support aligned with organisational and business objectives.
• Build organisational empathy, championing employee voice through the lens of Chanel’s culture and commitment to maintaining humanity.
• Data‑Driven Insights & People Intelligence
• Utilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations.
• Use predictive thinking to anticipate people needs based on trends (e. g., seasonality in retail workload, reboarding needs, cultural fatigue).
• Connect data to experience, culture, and governance outcomes.
• Change, Projects & Future Ways of Working
• Lead or support market‑wide or cross‑functional projects such as culture transformation, process redesign, and wellbeing.
• Ensure operational readiness for new workforce policies, tools, and systems.
• Advocate for simplification, employee‑centricity, and innovation in all experience processes.
• One‑Team Collaboration & Capability Building
• Contribute to a cohesive, agile PE team that shares accountability across portfolios.
• Build future capabilities within the PE team by role modeling judgement, experience‑led thinking, digital fluency, and continuous improvement.
• Partner effectively with HKMO, Regional HR, and cross‑functional team
• You are energized by…
• Strategic Impact: They elevate PE from operations to strategic influence — anticipating needs, shaping decisions, and improving the employee experience through insights.
• Trusted ER & People Advisor: They demonstrate sound judgement, fairness, and situational sensitivity; managers confidently rely on their guidance.
• Experience Architect: They shape employee journeys end‑to‑end, ensuring they are brand‑aligned, human, and reflective of Chanel’s culture.
• Data‑Driven Decision Maker: They move the organisation with insights, trends, dashboards, and compelling narratives.
• Culture Shaper: They contribute meaningfully to culture, wellbeing, inclusion, community, and leadership connection.
• Change Leader: They lead change with clarity, structure, empathy, and operational readiness.
• What you can bring to the team…

Academic / Professional Qualifications

• Bachelor’s degree in Human Resources, Psychology, or related field.
• Proficiency in English and Traditional Chinese (written and verbal).
• Solid understanding of local employment regulations, policies and governance requirements.

Experience

• Minimum 8 – 10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory.
• Experience in luxury retail, multi‑stakeholder environments, or fast‑paced business settings is highly valued.
• Demonstrated ability to lead ER investigations, risk assessments, and case handling at a senior advisory level

Technical Skills

• Advanced Workday familiarity and strong HR systems literacy.
• Strong analytical capability: ability to interpret data and drive insights.
• Excellent written and verbal communication skills for crafting communications, guides, and manager advisories.

Capabilities

• Experience Design: Designs end‑to‑end employee journeys and leads transformation.
• Operational Excellence: Re‑engineers processes and elevates governance maturity.
• Stakeholder Partnership: Acts as a strategic business partner with influence. Judgement & ER Leadership: Leads investigations, makes fair decisions, mitigates risks.
• Digital Fluency: Creates dashboards, improves systems, and drives data‑driven thinking.
• Service Excellence: Sets service standards and coaches others.
• Adaptability: Leads transformation and fosters agility across the team.

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

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