Aftersales Manager Germany (m/f/d)

Job Responsibilities:

• Establish the Germany Aftersales function, working closely with European and Global teams.
• Develop and implement Germany-specific programs for parts supply, technical support, customer service, and satisfaction standards.
• Define and achieve key performance targets for service and parts departments, while setting dealer and supplier targets to ensure consistent high performance.
• Collaborate with the German dealer network to drive high levels of customer and dealer satisfaction.
• Support on warranty claims and customer complaints in accordance with Changan standards and German regulatory requirements.
• Ensure nationwide customer service standards, aligning with fleet and leasing requirements.

Qualifications:

• Several years of experience in Automotive Aftersales & proven track record in establishing & developing this function, ideally in a multi-national environment.
• Understanding of automotive aftersales trends and operational processes in the German market.
• Demonstrated experience in working with dealers to deliver exceptional customer service.
• Strong entrepreneurship, communication, and interpersonal skills, with the ability to collaborate effectively across international and cross-functional teams.
• Analytical and strategic mindset, capable of adapting to changing market conditions and driving operational improvements.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Customer Service

Industries:

Motor Vehicle Manufacturing

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