We’re a real startup, not a playground. Bootstrapped and fast-growing.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We’re looking for a
Technical Support Engineer as part of our Customer Success Team
who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.
You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.
Aufgaben
Be the go-to person for questions from customers (chat, email, and tickets)
Maintain a portfolio of 100+ clients end-to-end
Setup and improve AI agents setups
Onboard and improve clients with clear roadmap and communication
Troubleshoot and resolve issues fast - or escape smart when needed
Write and maintain clear technical documentation and knowledge base articles
Qualifikation
3-5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
You enjoy engaging directly with customers and take pride in resolving issues efficiently.
Clear communicator in writing and speech (fluent in German and English)
Calm under pressure, eager to learn, and ready to hustle
Preverably living inVienna. Europe is a must.
Fluency in both German and English (spoken and written) is mandatory.
Benefits
Young, highly motivated team with zero ego
Direct impact on the company and the product
Zero politics, just ownership and impact
Real career growth: This is a launchpad, not a dead-end
Fair base salary + performance bonus:
Your impact drives your income
Interview Process
Assignment to check skill level
30 Min Call with CS Lead
Trial Day in the Vienna Office & Cultural Fit
#J-18808-Ljbffr
Technical Support Engineer (m/w/d) IN WIEN Arbeitgeber: chatarmin.com GmbH
Als innovatives B2B SaaS-Start-up in Wien bieten wir dir die Möglichkeit, deine Kreativität als GTM Engineer voll auszuleben und aktiv zur Lead-Generierung zwischen Marketing und Sales beizutragen. Unsere transparente Lernumgebung fördert nicht nur dein persönliches Wachstum, sondern ermöglicht dir auch, in einem dynamischen Team mit unlimitierten Verdienstmöglichkeiten zu arbeiten, was uns zu einem hervorragenden Arbeitgeber macht.
