We’re a real startup, not a playground. Bootstrapped and fast-growing.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We’re looking for a
Technical Support Engineer as part of our Customer Success Team
who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.
You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.
Be the go-to person for questions from customers (chat, email, and tickets)
Maintain a portfolio of 100+ clients end-to-end
Setup and improve AI agents setups
Onboard and improve clients with clear roadmap and communication
Troubleshoot and resolve issues fast - or elevate smart when needed
Write and maintain clear technical documentation and knowledge base articles
Qualifikation
3–5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
You enjoy engaging directly with customers and take pride in resolving issues efficiently.
Clear communicator in writing and speech (fluent in German and English)
Calm under pressure, eager to learn, and ready to hustle
Preverably living inVienna. Europe is a must.
Fluency in both German and English (spoken and written) is mandatory.
Young, highly motivated team with zero ego
Direct impact on the company and the product
Zero politics, just ownership and impact
Real career growth: This is a launchpad, not a dead-end
Fair base salary + performance bonus:
Your impact drives your income
Interview Process
Assignment to check skill level
30 Min Call with CS Lead
Trial Day in the Vienna Office & Cultural Fit
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Technical Support Engineer (m/w/d) IN WIEN Arbeitgeber: chatarmin.com
Chatarmin ist ein dynamisches und wachsendes B2B SaaS-Unternehmen in Wien, das seinen Mitarbeitern nicht nur spannende Herausforderungen bietet, sondern auch ein inspirierendes Arbeitsumfeld. Hier hast du die Möglichkeit, deine Kreativität voll auszuleben und in einem Team von hochmotivierten Profis zu arbeiten, die sich gegenseitig unterstützen und täglich ihr Bestes geben. Mit transparenten Entscheidungswegen, einem offenen Austausch von Ideen und der Chance, in einem der schnellstwachsenden Startups im DACH-Raum zu lernen, ist Chatarmin der ideale Ort für alle, die ihre Karriere im Bereich Content Management vorantreiben möchten.
